E Bet Representative
About The Position
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$9876.htmld Job Duties Interacts with customers by answering inbound customer service calls, responding to emails and performing outbound follow up calls as needed. Provides technical assistance to customers in relation to web sites. Establish and maintain new accounts. Funds existing accounts, by credit card, check, cash or mail. Handles sensitive information including credit card information and guest account security information. Performs daily data entry functions required to bring the internet wagering site online, verifies the accuracy of all daily track and wagering data and verifies the sites functionality. Account inquiries (balance, scratches, track conditions, results, etc.). Entry of horse names in computer system. Must be able to handle large volume of telephone calls at one time. Promote superior guest service.
Requirements
- High School diploma or general education degree (GED); two years related experience and/or training.
- Strong customer service skills with ability to interact effectively.
Responsibilities
- Interacts with customers by answering inbound customer service calls, responding to emails and performing outbound follow up calls as needed.
- Provides technical assistance to customers in relation to web sites.
- Establish and maintain new accounts.
- Funds existing accounts, by credit card, check, cash or mail.
- Handles sensitive information including credit card information and guest account security information.
- Performs daily data entry functions required to bring the internet wagering site online, verifies the accuracy of all daily track and wagering data and verifies the sites functionality.
- Account inquiries (balance, scratches, track conditions, results, etc.).
- Entry of horse names in computer system.
- Must be able to handle large volume of telephone calls at one time.
- Promote superior guest service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
High school or GED
