E-BANKING SPECIALIST

Malvern National Bank (MNB)•Malvern, AR

About The Position

Under limited supervision and guidance of the Manager, the E-Banking Specialist position will be responsible for learning job functions in the electronic banking department – wires, debit card production/disputes, ACH, OLB, Mobile Banking, Cash Management, Proof, Zelle, and doc scanning. The individual must display competent skills needed for an office environment comprised of various computer software and portray a strong mathematical aptitude; Self-motivation, time-management skills, and attention to details are all expected competencies of this position. Work is highly confidential in nature.

Requirements

High school diploma or GED required
6 months customer service experience required
Display excellent communication skills and cooperatively work with other team members of the bank regardless of personalities or communication style
Successfully complete all job assignments and meet timelines under minimal supervision
Exhibit strong mathematical aptitude and ability to learn automated banking operations
Multi-task and rotate job tasks with seamless flexibility
Occasionally work beyond set schedule; could include after-hours work or weekends
Successfully complete any assigned compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations, laws, and the bank’s BSA/AML program as applicable to this position
Foster an atmosphere of teamwork and enthusiasm
Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others
Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanner, printers, fax, 10-key calculator, multi-line telephone system, etc.)
Effectively display Windows software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
This position requires manual dexterity; to regularly sit and read instruction, use hands to finger, key data, handle or feel, to talk and hear; the employee is required to frequently reach with hands and arms; and to occasionally stand, walk, bend, stoop, or kneel and climb stairs.
The employee may occasionally be required to lift and/or move up to 20 lbs.; Maintaining cleanliness of work area is expected, as well as discarding of trash.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Nice To Haves

1 year related office experience showcasing computer skills and use of other common office equipment preferred (e.g. data processing, clerical/admin, equipment operator, etc.)
Banking experience preferred

Responsibilities

Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors (in-house and on the phone)
Provide timely and accurate service to both internal and external customers
Process debit card applications daily duties
Process debit card disputes daily duties
Process ACH daily duties
Process OLB/Cash Management/Mobile Banking/Zelle daily duties
Process Proof and Data Entry functions
Process Wire daily duties
Scan documents received on customer accounts pertaining to the E Services applications
Perform any other related duties as may be required or assigned
Champion the MNB mission statement with pride and enthusiasm
Perform all aspects of your position with a cooperative and teachable spirit
Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
Exhibit professionalism at all times