Customer Banking Specialist

Bank of New Zealand

About The Position

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Mō te Tūranga | About the Role We spoke with the Senior Partner Personal Banking (who you’d report to), they’re looking for a Banker 5, and they gave us some great insight on what to expect with this role: What are 5 day to day tasks the person in this role will complete? Engage with customers in a warm friendly manner, assisting with a variety of enquiries Through conversations with customers, identify their goals and propose BNZ products and solutions to achieve the best outcomes Take care of all personal banking needs of our customers: unsecured lending, home lending, and insurances Deliver BNZ’s signature experience Financial Health Checks Meet banks and regulatory process and policy requirements What attributes will this person have in order to be successful? You’ll have Banking experience and an understanding of Bank processes and policies, but what’s most important for us is someone that is passionate about taking their Banking career to the next level. This role gives you the opportunity to learn and develop your skills further in lending and establish yourself as the go to for complex lending requirements. It goes without saying that you’ll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers’ expectations will hold you in good stead for this role! What is the most exciting thing about this opportunity? This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands. What is the team culture and environment like? We have a great team here in Nelson, we’re highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. You’ll work with so many awesome people, and what connects us is our passion for delivering exceptional customer service. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 15 February 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Requirements

Banking experience
Understanding of Bank processes and policies
Passionate about taking their Banking career to the next level
Enjoy working with people
Ability to problem solve and find solutions to exceed our customers’ expectations

Responsibilities

Engage with customers in a warm friendly manner, assisting with a variety of enquiries
Through conversations with customers, identify their goals and propose BNZ products and solutions to achieve the best outcomes
Take care of all personal banking needs of our customers: unsecured lending, home lending, and insurances
Deliver BNZ’s signature experience Financial Health Checks
Meet banks and regulatory process and policy requirements