E-Banking Specialist
About The Position
The E-Banking Specialist is responsible for providing exceptional customer service and operational support related to the Bank’s electronic banking services. This role supports consumer and business customers, branch staff, and internal departments for online banking and mobile banking services. The Specialist resolves e-banking inquiries, performs research, assists with system maintenance, and ensures services are delivered securely, efficiently, and in compliance with Bank policies and regulatory requirements. The E-Banking Specialist is also responsible for new account and account change audits.
Requirements
- High school diploma or GED required, or an equivalent combination of education and experience.
- Working knowledge of Microsoft Office required.
- Strong communication, customer service, and problem-solving skills are essential.
Responsibilities
- Customer Service & E-Banking Support
- Branch & Internal Support
- E-Banking Operations & Processing
- Research, Troubleshooting & Problem Solving
- Security, Risk & Compliance
- General Responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
