E-4B Field Service Representative

Boeing

About The Position

Boeing Global Services (BGS) is seeking a Senior Field Service Representative to support our E-4B Program in Offutt Air Force Base, Nebraska with regular travel to San Antonio, Texas. You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment. Position Responsibilities: Significant amount of demonstrated E-4B experience and knowledge in aircraft maintenance procedures, practices, engineering standards and specifications, specifically Electrical Systems and Avionics to support testing and repair of E-4B systems, as well as system components. Note: candidates with equivalent experience will be considered. Improve customer satisfaction through frequent and open communication with all customer contacts. Rapidly respond to resolve customer support issues. Provide technical research and guidance in the resolution of field problems related to installed equipment and systems and provide over-the-shoulder assistance and training to the Air Force maintainers. Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements. Oversee and provide advice in the identification and requisition of proper repair parts while troubleshooting. Provide advice and guidance on hard to obtain supply parts and support equipment. Provide advice in the identification of and instruction on the use of Boeing Publications, special tools, handling equipment, to include Ground and Peculiar Support Equipment (GSE/PSE), and test equipment associated with and related to the equipment/system.

Requirements

Minimum 7 years of experience working on aircraft systems
Minimum 1 year of experience in E-4B aircraft
Previous field service representative experience
Must be able to work variable shifts including weekends, holidays, and overtime as needed
At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Top Secret/SCI Clearance Pre-Start and final U.S. Top Secret/SCI Clearance Post-Start is required.
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Previous experience conducting maintenance training is preferred

Responsibilities

Significant amount of demonstrated E-4B experience and knowledge in aircraft maintenance procedures, practices, engineering standards and specifications, specifically Electrical Systems and Avionics to support testing and repair of E-4B systems, as well as system components.
Improve customer satisfaction through frequent and open communication with all customer contacts.
Rapidly respond to resolve customer support issues.
Provide technical research and guidance in the resolution of field problems related to installed equipment and systems and provide over-the-shoulder assistance and training to the Air Force maintainers.
Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements.
Oversee and provide advice in the identification and requisition of proper repair parts while troubleshooting.
Provide advice and guidance on hard to obtain supply parts and support equipment.
Provide advice in the identification of and instruction on the use of Boeing Publications, special tools, handling equipment, to include Ground and Peculiar Support Equipment (GSE/PSE), and test equipment associated with and related to the equipment/system.

Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.
Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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