Dynamics 365 - Customer Engagement Developer (Remote)

RTX

2d•Remote

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The Pratt & Whitney Digital Technology team has an exciting remote opportunity available for a highly skilled Dynamics 365 Developer. What You Will Do: We are seeking an experienced Dynamics 365 Developer to expand and enhance our Customer Engagement (CE) and Case Management capabilities. This role will focus on designing, developing, and optimizing solutions within our Dynamics 365 platform to support enterprise-scale customer service operations.

Requirements

Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands on hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).
Demonstrated experience implementing and enhancing Case Management or Customer Service modules within D365.
C# and .NET for plug-in development.
JavaScript for D365 form and UI customizations.
Power Automate (cloud flows and integrations).
Experience integrating D365 with Azure services and external systems.
Solid understanding of D365 architecture, data model, security model, and solution layering.
Experience working in an Agile/Scrum environment with active participation in backlog refinement and sprint delivery.
Ability to translate business requirements into technical designs and scalable platform solutions.
Strong written and verbal communication skills with the ability to collaborate directly with business stakeholders.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Familiarity with Copilot capabilities within Dynamics 365 Customer Engagement, including:
Copilot for Customer Service (AI-assisted case summaries, suggested responses, knowledge recommendations).
Configuration and governance of generative AI features within D365.
Prompt configuration and responsible AI enablement within enterprise environments
Leveraging Copilot Studio to extend conversational experiences
Strong proficiency in Power Pages (portal configuration and customization)
Experience integrating D365 CE with:
Microsoft Dataverse advanced configurations.
Azure Functions, Logic Apps, Service Bus, or API Management.
External customer portals or omnichannel solutions.
Microsoft certifications such as:
MB-230 (Dynamics 365 Customer Service).
PL-200 (Power Platform Functional Consultant).
PL-400 (Power Platform Developer).
Experience supporting highly available, mission-critical customer-facing systems.
Ability to mentor junior developers and contribute to platform standards and architectural best practices.

Responsibilities

Design, configure, and customize Dynamics 365 Customer Engagement solutions, with a focus on Case Management.
Develop plug-ins (C#/.NET) and client-side customizations (JavaScript).
Build automation and integrations using Power Automate, Power Apps, Power Pages, and Azure services.
Partner directly with Product Owners and business stakeholders to refine user stories and deliver high-quality solutions in an agile environment.
Support ongoing platform enhancements, integrations, and production stability.