DWM Systems Administrator (IT)

City of Atlanta•Atlanta, GA

6h•$90,000

About The Position

Responsible for overseeing the technical aspects of airport systems, ensuring seamless operations, resolving technical issues, and managing software deployments. This role involves collaboration with various teams, including Microsoft engineers, to address technical challenges and ensure compliance with security policies. Additionally, this position participates in domain migration projects and provides end-user support for applications, connectivity, and server-related issues. Supervision Received: Performs work under general supervision with review and advice from manager or a senior-level professional. Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Requirements

Bachelor’s degree in related field, and five (5) years related work experience.
ITIL v4, Microsoft fundamentals (AZ-900).

Nice To Haves

Must have knowledge of and ability to configure asset management software (specifically CityWorks).

Responsibilities

Install and resolve technical issues for a wide range of applications, including Autodesk, Adobe, and Microsoft Office 365 products.
Deploy software using PDQ and provide assistance to end-users.
Collaborate with Microsoft engineers on server management, Office 365 migration, Microsoft Teams, MFA, and Intune, SCCM.
Work with the security team to ensure adherence to security policies and standards.
Participate in domain migration projects for the City of Atlanta and the Department of Aviation.
Test applications for quality and functionality before installation.
Ensure 24/7 uptime and smooth operation of departmental applications.
Manage licenses for various applications and network servers.
Update license files and applications periodically.
Create installation guides, troubleshoot documents, and manuals.
Audit applications quarterly, manage user access, and recommend decommissioning of underutilized software.
Provide solutions for technical issues and ensure timely resolution.
Participate in daily team meetings, project meetings, and collaborate with cross-functional teams to address technical challenges.
Maintain and troubleshoot servers and other hardware systems to ensure optimal performance and reliability.
Implement and oversee data backup processes and disaster recovery procedures to safeguard critical systems and information.
May perform other duties as assigned.