DWM Customer Service Representative II (OFA)

City of Atlanta•Atlanta, GA

5h•Onsite

About The Position

This role is responsible for performing a variety of routine accounting and financial support tasks to ensure accurate processing and record-keeping of financial transactions. Key duties include processing payments, reconciling accounts, and reviewing financial documents for accuracy. This customer-facing role involves providing account assistance and issue resolution to the public, including customers, constituents, and other stakeholders, in person and within internal service platforms and email communications. The incumbent must demonstrate exceptional attention to detail, adherence to financial and cash-handling policies, and effective communication skills while handling sensitive financial matters and customer interactions. This position requires the incumbent to be on-site five (5) days a week and situated permanently at City Hall (55 Trinity Ave.) or 2 City Plaza (72 Marietta St.) location.

Requirements

Basic knowledge of accounting principles, specifically separation of duties, handling specific payment types, and accountability.
Knowledge of proper public contact and email communication etiquette.
Skilled in using a personal computer and basic knowledge of Microsoft Word and Excel, and other computer software.
Ability to flexibly adapt to a variety of work situations and interruptions.
Ability to work well under pressure to meet deadlines.
Ability to recognize and escalate inconsistencies to senior staff.
High school diploma or General Equivalency Diploma (GED).
Minimum three (3) years of accounting-related experience.

Nice To Haves

Completion of Technical or Vocational course of study in the accounting area and three (3) year of accounting experience.

Responsibilities

Process internal and external customer payments and verify accounts receivable records.
Provide customer payment services to citizens and internal employees by answering questions and providing information regarding complaints and inquiries.
Verify account information and process adjustments per internal procedures.
Type, file, and post general ledger entries.
Provide administrative support in the collections process.
Adhere to latest official memorandums, correspondence, generated reports, public notices, permits, and various documents.
Evaluate information and/ or inquiries and make informed decisions to ensure operational effectiveness.
Ensure compliance with organizational policies and procedures, as well as end-of-shift procedures.
Attend regular departmental meetings.
Perform other related duties, as assigned, to support departmental operations, including supporting internal future-state implementation of reporting, operations, and innovation efforts.