DV Hotline & Intake Services Manager

Women Against Abuse•Philadelphia, PA

20d•$53,000 - $60,800

About The Position

The DV Hotline & Intake Services Manager supervises our Hotline & Intake staff at Women Against Abuse (WAA) (24/7 department) providing high quality and trauma informed client services that include safety planning, resources and referrals, safe haven intake, maintaining client records, all in accordance with our Agency standards. In addition, they will serve as a liaison managing a coordinated effort between WAA, the Philadelphia Domestic Violence Hotline Collaborative (PDVH), the Philadelphia Office of Domestic Violence Strategies (ODVS), local hospital emergency rooms, Health & Human Service providers and other local & government agencies including the FBI’s Human Trafficking division providing technical assistance and providing/recommending training needs.

Requirements

Master's Degree in Social Work, Psychology or related field OR an equivalent combination of education and experience, required.
A minimum of two (2) years Supervisory experience, required.
A minimum of two (2) years Case Management, behavioral health or related experience, required.
A minimum of one (1) year of residential services experience and at least one (1) year experience in crisis intervention or emergency shelter, required.
Demonstrated proficient computer skills including Microsoft Office (Excel, Outlook, Word, etc.) required.
Demonstrated effectiveness of crisis intervention, required.
Demonstrated ability to work effectively within a diverse community population, required.
Demonstrated ability to work effectively as a team member, required.
Demonstrated commitment to service of others, required.
Demonstrated proficiency in communication, both verbal and written, required.
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Nice To Haves

Working in an urban setting with underserved communities preferred.
Experience working with survivors of domestic violence and/or intimate partner violence advocacy and issues, preferred.
Bilingualism or conversational in a language in addition to English is strongly preferred.
Demonstrated ability to effectively represent an advocacy agency or function, preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).

Responsibilities

Regularly reviewing data & reporting, addressing and adjusting as needed.
Working with WAA Agency staff and PDVH to create on-going trainings & related materials.
Supporting the Evaluation & Learning Team on the quarterly ODVS reporting review and finalization.
Participating as a guest speaker in the Agency domestic violence advocate training (JARS), as needed.
Providing on-call coverage for the Residential Sites and Hotline.
Assisting clients and other staff in establishing and maintaining a safe and supportive community environment.
Working collaboratively with the Director of Facilities and Maintenance Supervisor to ensure rooms are turned over in a timely manner.