Duty Free Supervisor

Dufry Careers•Chicago, IL

3d•$23•Onsite

About The Position

Grow With Us! Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America. This Duty Free Supervisor Position Is for You, If You Enjoy: Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers Working at Chicago O'Hare International Airport

Requirements

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors
1 year of retail management experience
Experience working in a retail setting
Provides supervision and support to store staff
Works with on-site sales representatives
Approachable and interactive leadership qualities
Ability to work in a fast-paced environment
Good time-management skills and multi-tasking abilities
Good problem-solving skills
High School Diploma or equivalent
Provide flexibility to work any day of the week, including weekends & holidays
Work a full-time schedule
Oversee multiple team members

Responsibilities

Provides staff training and coaching with team members on a daily basis
conducts store opening/closing/ shift change procedures
Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits
Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported
Ensures that staff report to work on time, dressed in clean full uniform, including nametags
Ensures that all staff tardiness and absences are reported to management
Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
Demonstrates effective management of customer queuing
Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink