International Account Manager, Duty Free

IMI Agency•Miami, FL

16d•Hybrid

About The Position

We have an opening for an articulate, hospitality, analytical, organized, and service-prone International Account Manager to join the IMI Account Management Team. This bilingual Account Manager will work for/with an IMI Director to provide best-in-class Agency service to international clients across duty-free cruise, lodging, and retail channels. This person will drive each client's beverage programs by handling all supplier relations and negotiations, analyzing usage data, developing, executing, and overseeing beverage promotions and limited-time offers, planning and executing client and industry special events, and other marketing initiatives to drive customer satisfaction, quality service, and compliance with the client's corporate beverage policies and procedures. This person will work with IMI's internal departments to maximize the beverage program's impact across the client's portfolio. This person will manage internal and external communication and the execution of creative materials. Including hosting and coordinating RFP's, training, and on-site and virtual meetings, all while assisting in various beverage projects as needed.

Requirements

3-5+ years of experience in large-scale Hospitality or Supply Chain Beverage Program Management, including activations and training(s)
Extensive knowledge of the beverage industry, related products, and the US, Mexico, Caribbean and South American distribution systems; experience in Duty Free Hospitality, Retail, and/or Distribution is a PLUS.
High Level of experience in analyzing data, instituting program or project changes based on sales and usage, and creating program metrics to measure results
Demonstrated creative experience with implementing beverage promotions
Successful track record of completing high-level Project Management duties
Maintain Salesforce and client-specific Project Management platform(s)
Experience communicating effectively with all levels of management, including high-level stakeholders
Speaks and writes clearly and concisely; bi-lingual/Spanish a requirement
Takes initiative and is a part of the solution to issues and problems that arise
The ability to multi-task handling several projects simultaneously
High-energy interpersonal skills and a professional demeanor
Successful supervisory and/or employee management track record
High proficiency in all Microsoft Office Applications (i.e., Excel, Word, PowerPoint, Salesforce, etc.)
Excellent organizational and time management skills
Ability to prioritize work assignments and work under minimal direction
Hospitable, with a service-prone, client-first mentality
Follow-up and follow-through must be your mantra!
Bachelor’s degree in marketing, business, hospitality, communication, or a related field

Nice To Haves

Food and Beverage marketing development and data analysis
Executive Account Management
Food and Beverage operations
Duty Free Hospitality, Retail and/or Distribution
Beverage supplier or distributor sales analysis

Responsibilities

Manage and organize client-supplier relations, marketing, and promotional programming and channel buying programs for the client's loading locations.
Perform and assist with supplier solicitations, negotiations, invoicing, and collection.
Consult on all categories of beverages for the client's beverage programs and core mandates.
Become a trusted partner and liaison for the clients, collaborating with designers and developers to identify and define project scopes, objectives, and requirements, ensuring alignment with IMI and client(s) organizational goals
Day-to-day contact with client Beverage Directors with a pulse on the status of all beverage initiatives
Consult with the client's corporate sector, collaborating with designers and developers to identify and define project objectives and requirements. Ensuring all align with the organizational goals.
Execute all ongoing items such as Beverage Campaigns, quarterly usage analysis, beverage communication content, budget updates, etc.
Coordinate internal and external resources, defining budgets and schedules.
Assist with ensuring beverage program regulatory compliance by country.
Help clients create beverage training and education programs for staff.
Recommend, create, and execute promotions and ideas to capture guest engagement.
Assist clients in developing beverage menus w/internal and external creative teams.
Prioritize tasks and assignments, completing all projects in a timely and efficient manner.
Assist in planning large-scale meetings and conferences, including coordinating and selecting locations, agendas, workshops, food & beverage, etc.
Assist Beverage Directors to develop and implement technology platforms for future programming, promotions, etc. that help track and encourage team member engagement.
Coordinate internal and external resources, defining budgets and schedules.
Streamline projects to maximize deliverable outputs.