Dutch Wonderland Lead Food and Beverage Supervisor

Splish Splash Water Park • Lancaster, PA

23d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. We are currently looking for a: Dutch Wonderland Lead Food and Beverage Supervisor Roles & Responsibilities: The Food & Beverage (F&B) Lead is responsible for assisting with the management of operations for one or more food and beverage locations throughout Dutch Wonderland. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also assists with the daily supervision, scheduling, timekeeping, reporting and training activities for assigned F&B team members, to ensure a smooth and safe daily operation. Team member benefits: Role & Responsibilities: Supervisory Duties: · Assist with the daily supervision of the F&B team and any other assigned departments · Lead by example, attitude, and as a representation of Dutch Wonderland’s core values · Act as an approachable mentor and coach to all assigned team members · Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed · Participate in new-hire orientation and training activities for all assigned employees · Ensure that all required meal and other breaks are being given in accordance with PA law · Assist with team scheduling and timekeeping activities Departmental Duties: · Welcome all guests with a smile and positive attitude! · Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup. · Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements. · Maintains all alcohol safety practices when applicable. · Supervises preparation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards · Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. · Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate. · Oversees quality controls and production of food items. · Manages inventory, focusing on portion and waste controls. · Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and temperature logs · Interfaces with warehouse on product and supply needs. · Interfaces with maintenance on all equipment or physical plant needs. · All other duties assigned by leadership. Education and Experience:

Requirements

• Must be at least 16 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• 1+ years of previous work experience in food service, quick service, or restaurant setting

Nice To Haves

• Previous supervisory experience a plus
• Previous amusement park, theme park, or waterpark experience a plus
• Spanish or other bilingual language skills are a plus.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Assist with the daily supervision of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Dutch Wonderland’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities
• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable.
• Supervises preparation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and temperature logs
• Interfaces with warehouse on product and supply needs.
• Interfaces with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Benefits

• Working at Dutch Wonderland is about making people happy!
• It’s about being independent and having fun, making new friends and earning extra money while doing so.
• As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills!
• There are many exciting seasonal job opportunities available to take your summer job to new heights!
• We nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees