Dutch Wonderland Inn Entertainment Crew Lead Supervisor

Herschend•Lancaster, CA

3d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. We are currently looking for a: Dutch Wonderland Inn Entertainment Crew Lead Supervisor Roles & Responsibilities:

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
Must be able to work nights up to 12 AM (midnight) during certain events
Must have reliable transportation to and from work for your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess and demonstrate strong written and verbal communication skills
Ability and desire to participate in delivering successful and high-quality events
Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
Ability to stand, walk, and remain on feet for majority of the workday
Ability to remain sedentary for periods of time, while using a computer
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
Ability to safely climb or descend stairs and/or ladders
Ability to perform in costumes that may have limited sight lines
Frequent exposure to outdoor and indoor areas of the property
Extended work hours during event preparation and execution may be required
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
High School Diploma or equivalent preferred

Nice To Haves

Previous work experience or training in the areas of shows, acting, choreography, or performance events is a plus
Some level of customer service experience is helpful but not required.

Responsibilities

Lead and motivate a team of Events & Entertainment hosts to successfully execute planned events that delights our guests and create memories worth repeating.
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed
Become knowledgeable of all Dutch Wonderland characters and support the team in maintaining the consistent illusion of their role.
Participate in new-hire orientation, training activities and rehearsals for all assigned employees
Ensure that all required meal and other breaks are being given in accordance with PA law
Comply with all federal and state labor laws (e.g. Child Labor laws, PA Entertainment Waivers)
Assist with team scheduling and timekeeping activities
Enter attendance metrics, etc. to daily show log
All other duties assigned by leadership
Assist with the execution of performances and activities as designed.
Organize costumed characters, props and any other physical space needs in assigned areas adhering to set and/or show schedules
Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme
Perform duties of a character escort, which include facilitating interaction and communication between character and guests.
Assist character performers with getting in and out of assigned costume.
Be prepared and trained to take on any appropriate character and Entertainment position as a backstop for unplanned emergencies to ensure that events and activities happen as scheduled.
Provide solution-based ideas to quickly and creatively resolve problems
Support the team’s daily activities
Execute backstage tasks as outlined
Ensure that all safety and procedural protocols are being followed throughout event
Continuously monitor the event to identify any potential threats or hazards; escalate any issues to the proper park authorities in a timely manner
All other duties assigned by leadership