Dutch Wonderland Inn Houseperson

Herschend • East Lampeter Township, PA

4d

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The outgoing and service-oriented Houseperson provides exceptionally clean guestrooms for guests while following Dutch Wonderland brand quality standards. The housekeepers are also tasked with responding promptly to guests’ requests and reporting maintenance issues for each room. We are currently looking for a: Dutch Wonderland Inn Houseperson Roles & Responsibilities:

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to withstand heat and humidity in certain areas of the Inn
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals
• Ability to read, write, and speak fluent English

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Provide exceptional guest service by treating all guests with courtesy and a smile
• Respond to all guest requests by delivering any requested items in a timely manner
• Remove all linens per room and replenish with clean linens
• Make the beds as dictated by brand standards
• Remove all trash from trash cans and replace with a clean bag
• Monitor the supply of shampoo, conditioner, body wash, and toiletry items in each room; replace low or missing items
• Dust and polish all fixtures and surfaces
• Ensure that windows and mirrors are clean and free of any residue
• Immediately report any damages or safety hazards to the maintenance team or lodging leadership
• Place all dirty linens in the designated laundry area
• Vacuum and sweep the floors of each room
• Clean and sanitize all showers, toilets, sinks, counters
• Empty all contents from refrigerator, if applicable
• Maintain cart and bumpers to avoid damage to walls and doors
• Properly handle, label, stock and store chemicals and cleaning supplies
• Protect guest belongings; turn in lost and found items immediately
• Report room status and maintenance problems accurately and in a timely manner
• Clean and disinfect public areas of the hotel including lobby, public restrooms, tending to trash cans, and outdoor walkways, when needed
• Maintain a safe, clean, and organized work environment
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed