Durable Medical Equipment Specialist

Services for Independent Living•Columbia, MO

29d

About The Position

The Durable Medical Equipment Specialist is responsible for supporting the Access Services Department by assisting in coordinating the durable medical equipment (DME) Reuse Program, the Golden Technology sales, demonstrations on low vision and other accessibility equipment. This role also involves providing direct consumer services, maintaining accurate records, and fostering positive relationships within the community to promote independent living and assistive technology programs. about sil: Services for Independent Living (SIL) is a non-profit Center for Independent Living dedicated to empowering individuals with disabilities, seniors, and veterans to achieve greater independence and quality of life. Rooted in the Independent Living Philosophy, SIL is part of a statewide network of 21 Centers in Missouri. We have a proud history of championing consumer control and community-based solutions to create a barrier-free community for all. WHY JOIN OUR TEAM? SIL is committed to building a diverse and inclusive team. We encourage individuals with disabilities, veterans, and people from all backgrounds to apply. We strive to provide an accessible and supportive workplace where everyone can thrive. Competitive compensation Part-time position Work hours vary depending on consumer needs

Requirements

Associate degree or higher is preferred in a health-related field.
Valid driver's license, and less than 3 points on driver's record.

Nice To Haves

Experience working with people with disabilities and an understanding of the independent living philosophy is preferred.
A healthcare background is preferred.

Responsibilities

Provide direct contact and phone calls with consumers, offering information, education, referrals, and fostering relationships in the community.
Conduct intake processes for new consumers, update records, and provide services as needed.
Organize and schedule consumer appointments, ensuring timely coordination.
Conduct demonstrations of accessibility equipment to assist in the selection of devices that work best for individuals (training provided).
Manage equipment requests from the DME Reuse Program, cleaning, ensuring availability, tagging, and appropriate distribution.
Distribute equipment to consumers or their representatives on-site or off-site using the company vehicle. Accept community donations of durable medical equipment (on and off -site) and provide donors with charitable donation forms.
Schedule and coordinate appointments to go over Golden Technologies products and complete paperwork and documentation for sales.
Provide excellent customer service by being helpful, courteous, and responsive to requests for information or assistance.
Accurately document case notes, maintain case files and perform follow-up activities in compliance with program regulations.
Collaborate with cross-functional teams to ensure prompt and accurate responses to consumer service requests.