Dual Unit General Manager

Nudy's Cafes•Malvern, PA

2d•$70,000 - $80,000

About The Position

Nudy's Cafe is a local, family owned & operated business. The Customer Journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family-friendly environment. We currently operate in 15 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations. We are actively recruiting for a full-time DUAL UNIT General Manager to lead and manage 2 locations. Our dual unit general managers are exceptional leaders who excel in both teamwork and operational excellence. They oversee all aspects of daily restaurant operations, including the kitchen, dining areas, counter and togo business, while also managing inventory, training, labor costs, and staffing. The General Manager sets the tone for the restaurants, fostering confident and capable assistant managers, shift leaders and team members. As a Senior-level manager, you must be well-versed in both front- and back-of-house operations, ensuring the restaurant maintains its outstanding reputation for service and food in their territory. You will be responsible for delivering high-quality detailed customer experience. You will directly manage and motivate the staff to provide Nudy’s Promise to each and every guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards all while working with a great team!

Requirements

Strong background in restaurant operations, food service, and cost control (5+ years multiunit salaried restaurant management)
Proven ability to lead, motivate, and coach teams
Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change
Ability to instill a sense of urgency in the team and maintain high performance standards
SERV Safe Certified
Effective leader and motivator, willing to step in and assist wherever needed
Goal-driven with a focus on personal and professional development
Highly organized, able to manage multiple projects simultaneously
Strong people skills with the ability to train and inspire team members
Open Availability for scheduling

Responsibilities

Coordinate daily restaurant operations in both units
Maximize restaurant sales while maintaining high guest satisfaction
Ensure smooth daily operations and uphold all restaurant standards
Be accessible for business-related inquiries, even outside of working hours
Adhere to and ensure execution of all opening, ongoing, and closing procedures
Maintain company efficiency goals (Drinks under 2 minutes, Food in 8 minutes or less, 30-minute total guest experience.)
Understand and deliver on the Customer Journey
Respond swiftly & accurately to customer concerns
Accountability for taking initiative, being people focused and result oriented
Regularly review product quality
Manage and oversee inventory (Paper goods, Food products, Coffee & tea supplies, Front-of-house supplies (register paper, printer ink, gift cards, etc.)
Ensure daily completion of temperature logs for coolers
Interview and recommend quality candidates for hire
Continuously manager, train and coach, all employees, shift leaders and assistant managers to ensure consistency in food preparation, customer service practices & side work schedules.
Oversee weekly staff scheduling for 2 units (Manager, Shift Leader, BOH, FOH, 7 Shifts software experience preferred)
Maintain open communication among management and team members
Ensure efficient service and order accuracy
Utilize Progressive disciplinary action following company policies
Work hands-on in both the kitchen and dining areas as needed
Conduct annual performance reviews for all staff
Monitor and maintain cleanliness of kitchens, dining rooms, and service areas
Oversee proper portioning and food presentation
Ensure accurate food prep, labeling, and rotation
Maintain dishwashing area cleanliness and supply levels