Dual Rate Slot Supervisor/Shift Manager

Churchill Downs Incorporated • Millcreek Township, PA

1d • Onsite

About The Position

Step into a leadership role on the casino floor! We’re looking for a dynamic Slot Supervisor who thrives in a fast-paced environment, leads with confidence, and delivers top-tier guest service. In this role, you’ll oversee daily slot operations, support, and coach your team, handle guest interactions with professionalism, and ensure compliance with all policies and regulations—all while keeping the energy high and the experience seamless for every guest. The candidate is responsible for providing leadership and supervising slot operations on their shift while maintaining the highest standard of customer service, integrity, and confidentiality.

Requirements

• Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to effectively coach and counsel employees.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must possess intermediate PC skills.
• Microsoft Office experience.
• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
• High school diploma or equivalent.
• Confidentiality and gaming experience.
• Good computer skills.
• Flexible schedule.
• Well groomed.
• Knowledge of all slot machines and self-serve sports wagering kiosks on the casino floor and ability to determine proper payouts.

Nice To Haves

• One year supervisor experience is preferred.

Responsibilities

• Enforcement of all company and departmental policies, service standards and PGCB regulations.
• Maintaining proper staffing levels throughout shift and making adjustments as needed.
• Handling customer complaints and disputes.
• Completing the necessary paperwork associated with the daily functions of the slot department including, but not limited to, shift reports, ATE slips, and corrective actions.
• Being familiar with, and having a working knowledge of, the operations and paytables of the slot machines and self-serve sports wagering kiosks through company training.
• Monitoring sportsbook video programing and making adjustments as necessary to maintain adequate sports coverage in sports wagering areas.
• Ensuring that all jackpot transactions are completed accurately, jackpot slips and payment procedures are in compliance with departmental internal controls and are completed within a reasonable amount of time.
• Helping out on the casino floor with patron calls and questions when possible.
• Ensuring all vacant, nonfixed slot seating is appropriate tucked in as close the slot machine as possible and aisle way is maintained when walking through aisle ways.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Having good computer skills, a flexible schedule and being well groomed.
• Having knowledge of all slot machines and self-serve sports wagering kiosks on the casino floor and being able to determine proper payouts.
• Surveying and evaluating the casino floor in order to adjust staffing levels to better serve the patron.
• Communicating with other department managers for situations that may arise and providing excellent customer service to patrons and any needs they may have.
• Scheduling training classes, issuing memos, maintaining payroll records for all department employees, providing pertinent information to Slot Technical Manager to pass down to the Technical Shift Supervisors and Technicians.
• Completing all reports and projects delegated by the Manager of Slot Operations for projects that need completed and being readily available to all department employees for any situation that may arise.
• Ensuring that all department paperwork is completed correctly, including jackpot slips, appropriate tax documents, guest claim forms, and ensuring all forms have the required signatures.
• Overseeing cash payouts to customers over a predetermined threshold.
• Logging all the day’s events in the log book, meeting and greeting jackpot winners of certain amounts and assisting the guests with any needs they may have.

Benefits

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match – 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees