DUAL RATE PIT MANAGER/FLOOR SUPERVISOR

Chukchansi Gold Resort & Casino•Coarsegold, CA

1d•$43,000 - $58,000•Onsite

About The Position

SUMMARY: Responsible for implementing and ensuring all operations of casino Table Games and Team Member performances are in compliance with the Company’s objectives, goals and Gaming regulations or to supervise the operation of assigned table games to ensure game integrity and customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Interacts effectively with the public and Team Members. Performs excellent customer service at all time. • Responsible for supervising the operation of a specified amount of table games. • Assists in the selection, training and evaluation of subordinate Team Members. Maintains the highest quality standards in all areas of customer service and hospitality. • Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing. • Promotes positive customers relations providing a positive gaming experience by answering questions, resolving disputes, issuing comps etc. • Informs Casino Operations Managers of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino. • Coaches Team Members in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation. • Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, Front Money transactions and responsibilities and monitors the same for Floor. Supervisors. • Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet. • Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures. • Responsible for maintaining a consistent and regular attendance record. • May be used as an usher as needed by management for events. • Follows direction of any reasonable requests made by management.

Requirements

High School diploma or GED preferred or two to five years of experience in casino operations required.
Minimum of four years table games experience preferred with progressive supervisory experience.
Appropriate Licenser.
Strong organizational and interpersonal skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team Members of organization.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Interacts effectively with the public and Team Members.
Performs excellent customer service at all time.
Responsible for supervising the operation of a specified amount of table games.
Assists in the selection, training and evaluation of subordinate Team Members.
Maintains the highest quality standards in all areas of customer service and hospitality.
Ensures that all games move at an appropriate pace.
Maintains appropriate game spread, limits and staffing.
Promotes positive customers relations providing a positive gaming experience by answering questions, resolving disputes, issuing comps etc.
Informs Casino Operations Managers of all noteworthy, suspicious, or unusual activity.
Facilitates the flow of information throughout the casino.
Coaches Team Members in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.
Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, Front Money transactions and responsibilities and monitors the same for Floor.
Supervisors.
Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
Responsible for maintaining a consistent and regular attendance record.
May be used as an usher as needed by management for events.
Follows direction of any reasonable requests made by management.