HCVR Dual Rate Bartender, Brew Brothers (Full Time; Varied Shift)

Harrah's Valley River Casino & Hotel • Murphy, NC

1d

About The Position

As a Bartender, you will play a crucial role in crafting an enjoyable atmosphere
for all guests by delivering courteous, friendly & timely beverage service in
the restaurant. As a supervisor, you will supervise the day-to-day operations of
restaurants and ensure excellent guest service.

Requirements

• A high school diploma or GED is required
• Six months of prior customer service experience is required
• RASP certification is required
• ServSafe certification is required
• Excellent interpersonal skills
• Knowledge of beverage operations
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene
• Must be able to be on feet for an 8-hour shift
• Must be able to attend to multiple priorities simultaneously
• Must be able to lift 50 pounds
• Must be able to maneuver and tap a keg weighing 165 pounds
• Must be able to bend, reach, kneel, twist and grasp
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

• Four months experience as a bartender at a full-service bar is preferred

Responsibilities

• Provide fast, friendly, professional beverage service to casino guests
• Prepare beverages as ordered
• Build relationships with guests
• Keep bar area clean and stocked workstation in accordance with established health and safety guidelines
• Operate a cash register/POS system, ring the proper amount into the register and give the guest or Server the correct change; account for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilities
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and NC ABC Commission
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
• Ensure that all food and beverage products served meet the established specifications and standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay them to the Manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end-of-shift banking functions
• Assist cashier functions of voids and overrides
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Prepare prep lists
• Serve as communication liaison to subordinates and the Restaurant Manager and Assistant Restaurant Manager
• Responsible for timely delivery of comp requests from VIP services and other casino departments
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end-of-shift logs in a timely and accurate manner
• Delight our guests with outstanding service
• Address employee performance issues and provide continuous positive coaching for the development of employees and appropriate corrective action when necessary
• Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
• Communicate and enforce company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy
• Ensure service recoveries are executed per guidelines
• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
• Enforce all appearance and uniform guidelines
• Learns and observes the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• Monitor Bartenders and other Team Members with cash to ensure proper cash-handling procedures
• Conduct a physical inventory of barware and requisition replacement items as needed
• Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft and bottled beer, and wine
• Other duties as assigned
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED