DTC Operations Coordinator

Jackson Family Wines•Santa Rosa, CA

17d•$24 - $28

About The Position

The DTC Operations Coordinator plays a critical role in supporting the operational and financial success of the Direct-to-Consumer (DTC) and Hospitality businesses. This position focuses on streamlining processes, maintaining system integrity, and ensuring smooth collaboration across Operations and Hospitality teams. Reporting to the Sr. DTC Operations Manager, the Coordinator serves as a key partner in driving efficiency, accuracy, and exceptional service standards throughout the department.

Requirements

A minimum of two years of experience in office administration or business operations is strongly preferred
Strong organizational, problem-solving, and analytical skills with the ability to manage multiple priorities effectively.
Ability to balance strategic thinking with hands-on execution, delivering project initiatives while managing day-to-day operational needs.
Excellent interpersonal and communication skills; able to work diplomatically and effectively with employees across all levels and departments.
High proficiency in Microsoft Word, Excel, and PowerPoint; is comfortable to learn and adapt to new software platforms.

Responsibilities

Manage financial reclass processes for the Culinary & Hospitality department.
Serve as a primary administrator for the Reserve Interactive Hospitality system.
Troubleshoot and resolve day-to-day internal customer issues, following established problem-solving and escalation protocols. Support administrator in our department’s Help Desk ticket system.
Coordinate with DTC team members to plan and execute assigned projects and tasks.
Act as a product support resource for key systems, including JDE, Salesforce, eWinery, payment processors, WineDirect portal, and compliance tools.
Facilitate cross-departmental communication to ensure seamless operations and collaboration.
Develop visual learning materials for DTC training platforms and core systems.
Collaborate with DTC management to optimize operations, improve procedures, and ensure efficient workflows across systems, supplies, and communications.