DTC Fulfillment and Retail Coordinator
About The Position
Summary of Position: The DTC Fulfillment and Retail Coordinator supports Hog Island Oyster Company’s Direct-to-Consumer business by coordinating retail pick-up window operations and nationwide order fulfillment from the Petaluma facility. This role moves between a customer-facing retail environment and a fast-paced warehouse fulfillment operation, ensuring products are packed, presented, and shipped according to Hog Island’s quality and food safety standards. Success in this role requires strong organization, attention to detail, inventory management, and the ability to work efficiently in a seafood handling and warehouse environment. Schedule: Thursday - Monday Compensation: Estimated Pay Range (Petaluma Market): $23.00 – $24.00 per hour plus tips Actual pay will be determined based on experience, skills, and internal equity. Duties and Responsibilities: The duties and responsibilities described in this job description are intended to provide a general overview of the position and are not intended to be an exhaustive list of all tasks performed. Employees may be required to perform additional duties as assigned based on business needs. Hog Island Oyster Company reserves the right to modify, add, or remove duties and responsibilities as operational needs change. Job duties may evolve over time and employees are expected to be flexible and support the overall success of the team and business operations. Nothing in this job description alters the at-will employment relationship between the employee and Hog Island Oyster Company.
Requirements
- Forklift certification or ability to obtain certification
- Valid California Driver’s License
- Experience working in retail, food service, warehouse, or fulfillment environments
Nice To Haves
- Experience with Toast POS, Shopify, or similar systems
- Experience working with seafood or perishable food products
- Familiarity with warehouse fulfillment or e-commerce shipping operations
Responsibilities
- Retail Window Operations
- Open and prepare the Petaluma Pick-Up Window for daily operations
- Maintain retail displays and required inventory levels
- Process customer transactions using the Toast POS system
- Manage walk-up sales and organize customer pre-orders for pick-up
- Provide knowledgeable and professional customer service
- Monitor product inventory and communicate low-stock needs to management
- Order Fulfillment & Warehouse Operations
- Pack Direct-to-Consumer and wholesale orders for nationwide shipping
- Assemble insulated shipping boxes and cold-chain packaging
- Maintain order accuracy and packing standards during high-volume fulfillment
- Move inventory and materials using pallet jacks or forklifts (as trained)
- Coordinate order preparation with warehouse and commissary teams
- Inventory & Product Handling
- Follow FIFO (First In, First Out) product rotation procedures
- Maintain organized storage areas, coolers, and freezers
- Monitor daily product levels including oysters, commissary items, and retail products
- Assist with receiving, staging, and organizing incoming products
- Compliance & Sanitation
- Follow HACCP food safety and seafood handling procedures
- Maintain lot tracking and product traceability records
- Clean and sanitize packing equipment and work areas regularly
- Maintain sanitation standards in retail, warehouse, and employee areas
- Closing & Administrative Tasks
- Complete daily inventory counts and production logs
- Reconcile POS transactions and closing reports
- Secure retail and warehouse areas at end of shift
- Prepare workstations and packing materials for the next business day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
