DST Mechanic Service Writer Maint B shift (Springdale LH Garage)

Tyson Foods•Springdale, AR

1d•Onsite

About The Position

Service Advisor will work cross-functionally across multiple areas of the garage, responsibilities include but are not limited to providing customer service to drivers and Team Members submitting their work requests. Assisting drivers and technicians with workflow and status updates on equipment repairs. Ability to safely apply knowledge and troubleshooting skills to all assigned equipment and the ability to interact with all transportation personnel including managers, drivers, and clerks.

Requirements

Basic computer skills will be necessary to log information, to process daily work orders, and complete required documentation.
The ability to communicate effectively and basic math skills are necessary to perform these tasks at a satisfactory level.
Service Advisor will be walking, standing, bending, pushing, pulling in all types of weather.
Ability to grasp, grip, twist, pull bend and stoop for 12-hour shifts.
Service Advisor will be assisting with service calls on equipment at remote locations away from the garage.
Valid driver’s license and safety toed foot ware are required.
Recognize and document equipment ID numbers, mileage readings and signage.
Document part numbers on log sheets and work orders, track parts/tire usage
Document and log labor hours on work orders and log sheets
Must have 3 mo. work history in past 6 mo.
Must pass MVR check:
Must be 18 years of age or older
Must have a valid driver’s license
Must not have any DUI/DWI convictions within the last 12 months
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Team member will be given 12 months from date of hire to complete training and meet the following qualifications and reclass as SA02:
Complete all assigned Computer Based and Hands-on Training
Show proficiencies with all aspects of Fleet Management Systems including work order creation/review/closure, pm reporting, & maintenance scheduling
Show proficiencies with Telematics platforms and reporting
Show proficiencies in Manufacturer Web based portals
Show effective communication skills
Able to read and interpret schematics & repair manuals
Show proficiencies in with basic Parts Management
Prior Tyson Team members are eligible for rehire after completing a 180-day waiting period.
Prior Tyson Team members have a 3-time limit.

Responsibilities

providing customer service to drivers and Team Members submitting their work requests
Assisting drivers and technicians with workflow and status updates on equipment repairs
Ability to safely apply knowledge and troubleshooting skills to all assigned equipment
Ability to interact with all transportation personnel including managers, drivers, and clerks
log information
process daily work orders
complete required documentation
assisting with service calls on equipment at remote locations away from the garage
Recognize and document equipment ID numbers, mileage readings and signage
Document part numbers on log sheets and work orders, track parts/tire usage
Document and log labor hours on work orders and log sheets