DSCSA Sr. Customer Service Specialist
About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The DSCSA Tier 1 Representative is responsible for providing backoffice support for inquiries related to the Drug Supply Chain Security Act (DSCSA). This role ensures timely , accurate , and compliant handling of customer requests, case documentation, and issue triage. The representative will support pharmacies, providers, and internal partners by delivering excellent customer service while adhering to regulatory guidelines and organizational quality standards. Documents customer interactions via Customer Relationship Management tool/ Salesforce or other documentation and delivers high degree of customer service with a focus on one touch resolution.
Requirements
- Typically requires 5+ years of related experience.
- H .S. diploma or equivalent
- MS Office (Excel, Word, Outlook)
- Good o ral and w ritten c ommunication s kills
- SAP, CRM, and Salesforce Experience
- Organized and detail oriented
- Problem solving and c onflict r esolution Skills
- Positive attitude with a strong work ethic
- Excellent attendance record
Responsibilities
- Leverage Customer Support knowledge & experience to support inbound cases and outbound customer connections.
- Serve as a liaison between our customers, internal CS and DC partners.
- Serve as a DSCSA Subject Matter Expert (SME) to support compliance with FDA regulations for product tracking, Customer Support communications and process handling.
- Support DSCSA “Returns” through escalation hand-offs from inbound Customer Support
- Handle return escalations by working with multiple parties to update/edit serial tracking information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
