Drop Team Manager

Fort Sill Apache Companies•Lawton, OK

7d•Onsite

About The Position

Manage all elements of the casino’s Drop Team Operation and participate, when necessary, in the soft count drop process. Carry out procedures and train team members on the job, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. Ensure that the inventory of supplies is adequate, and that all machinery is in good working order. Ensure security protocols are followed when opening and closing gaming machines. Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas, investigating team member complaints and reporting findings to Director of Finance. Be available to work weekdays, weekends, and holidays as needed. Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures. Maintain adequate staffing levels on the Drop Team by interviewing, selecting, and training as required. Perform other related duties as may be assigned by Director of Finance. Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service, promoting outstanding guest Work effectively with peers, team members, and regulatory agency personnel. relations. Understand and comply with the Eye, Hi, Goodbye program. Train and mentor team members.

Requirements

Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone.
Regular attendance is required.
Minimum of two years in casino Hard or Soft count Operations.
Prior supervisory experience.
Requires the knowledge, skills, and abilities to work with personal computers, player tracking card systems, gaming devices, safety equipment, etc.
Strong leadership skills and customer service orientation required.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of finance/cage related management, information and reporting systems preferred.
Strong written and oral communication skills required.
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to obtain a Gaming License from the Fort Sill Apache Gaming Commission.

Nice To Haves

Bachelor's degree in business administration or related field preferred.
Knowledge of finance/cage related management, information and reporting systems preferred.

Responsibilities

Manage all elements of the casino’s Drop Team Operation and participate, when necessary, in the soft count drop process.
Carry out procedures and train team members on the job, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Ensure that the inventory of supplies is adequate, and that all machinery is in good working order.
Ensure security protocols are followed when opening and closing gaming machines.
Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas, investigating team member complaints and reporting findings to Director of Finance.
Be available to work weekdays, weekends, and holidays as needed.
Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures.
Maintain adequate staffing levels on the Drop Team by interviewing, selecting, and training as required.
Perform other related duties as may be assigned by Director of Finance.
Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service, promoting outstanding guest Work effectively with peers, team members, and regulatory agency personnel.
Understand and comply with the Eye, Hi, Goodbye program.
Train and mentor team members.