Drop Ship Operations Specialist

evo•Sumner, WA

1d•$23 - $26•Remote

About The Position

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together. The Job We are seeking a detail-oriented Drop Ship Operations Specialist to manage and optimize our drop shipping operations. This role is critical to ensuring seamless order fulfillment, maintaining strong supplier relationships, and delivering exceptional customer experiences through efficient coordination between our sales channels and third-party suppliers. The Opportunity

Requirements

2+ years of experience in e-commerce operations, supply chain, or logistics
Strong understanding of drop shipping models and fulfillment processes
Proficiency with order management systems, ERPs, or e-commerce platforms
Advanced Excel skills for data analysis and reporting
Excellent organizational skills with ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
Problem-solving mindset with attention to detail
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Experience with specific platforms (Shopify, NetSuite, etc.)
Knowledge of EDI systems and automated order processing
Familiarity with shipping carriers and logistics software
Analytical thinking and data-driven decision making
Ability to work independently and take initiative
Customer-focused approach to problem resolution
Adaptability in a fast-paced, changing environment
Strong interpersonal skills for cross-functional collaboration
Time management and ability to meet deadlines consistently

Responsibilities

Monitor order status from placement through delivery, proactively addressing any delays or issues
Coordinate with suppliers to ensure timely fulfillment and accurate shipping information
Manage order exceptions, cancellations, and modifications efficiently
Establish and maintain strong working relationships with drop ship vendors and partners
Monitor supplier performance metrics, including on-time delivery rates, fulfillment rates, and accuracy.
Conduct regular performance reviews and address issues through corrective action plans
Onboard new suppliers and ensure they meet operational standards and requirements
Maintain accurate product availability data across all drop ship suppliers
Coordinate with suppliers to update inventory levels, pricing, and product specifications
Flag discontinued items and work with merchandising teams on replacements
Ensure product information accuracy across all sales channels
Collaborate with customer service teams to resolve drop ship-related inquiries and issues
Investigate and resolve shipping discrepancies, damages, and quality complaints
Maintain communication standards that ensure positive customer outcomes
Identify opportunities to streamline drop ship processes and improve operational efficiency
Generate regular reports on key metrics including order volume, fulfillment rates, and supplier performance
Analyze data to identify trends, problems, and opportunities for improvement
Document standard operating procedures and best practices