Drop & Count Operations Manager

Full House Resorts•Cripple Creek, CO

2d•$60,000 - $65,000•Onsite

About The Position

KEY RESPONSIBILITIES Direct, mentor, and evaluate Drop and Count Team Supervisors and team members to ensure operational efficiency and adherence to established company policies and statutory guidelines. Plan and coordinate all drop and count activities, including scheduling, resource allocation, and timely execution of secure currency collection and accurate counting. Ensure proper reconciliation of funds during the count process and verify accuracy against system records. Guarantee adherence to internal controls, regulatory requirements, and applicable gaming regulations, maintaining transparency and integrity in every process. Escalate discrepancies, compliance concerns, or irregularities promptly to Finance and Compliance for resolution. Identify and implement strategies to enhance efficiency, safety, and accuracy within drop and count operations. Maintain effective communication with Surveillance, Security, and Finance to ensure seamless coordination and reporting. Oversee compliance with ICMPs and Colorado Limited Gaming Regulations for both drop and count processes. Monitor team performance and implement training programs to uphold standards of accuracy and security. QUALIFICATIONS Ability to obtain and maintain a Colorado Support Gaming License. Minimum of 3–5 years in gaming operations (Drop Team or Count Room), with proven leadership experience in managing teams and complex processes. Strong understanding of ICMPs, reconciliation procedures, and gaming compliance standards. Ability to push/pull heavy carts (up to 800 lbs with assistance) and lift 25–50 lbs repeatedly. Exceptional attention to detail and ability to identify irregularities promptly. Strong organizational and communication skills, with the ability to manage multiple priorities effectively. SKILLS Comprehensive understanding of Colorado ICMPs and gaming compliance standards. Exceptional attention to detail and ability to identify irregularities promptly. Strong organizational, analytical, and communication skills. Ability to work early mornings (starting at 3:00 AM), weekends, and holidays. EDUCATION AND/OR EXPERIENCE Graduation from high school or the equivalent in education or experience. Three (3) years working in a gaming industry or one (1) year of related resort experience. Minimum of two (2) years of management experience. LANGUAGE SKILLS Demonstrate effective and diplomatic oral and written communication skills using English. REASONING ABILITY Decisions are limited to within the scope of essential duties. CERTIFICATES, LICENSES, REGISTRATIONS Colorado Support Gaming License. PHYSICAL DEMANDS Essential duties involve performing physical exertion such as frequent brisk walking. Demonstrate experience working as a member of a team of employees engaged in the performance of a highly routine and very physically demanding work activity preferred but not required. WORK ENVIRONMENT AND HOURS Essential duties involve working in the gaming area. Essential duties involve a flexible work week with additional hours occasionally required. The job is onsite and requires regular attendance. MATERIALS AND EQUIPMENT DIRECTLY USED Equipment used is as follows: Drop carts Bill Validator (BV) boxes Table game drop boxes Slot keys Tamper-evident seals Seal logs Communication devices (radios/headsets) Personal protective equipment (PPE) Documentation tools (clipboards, log sheets, tablets) Cummins Allison currency counters COMPENSATION Salary Range: $60,000–$65,000 annually, based on experience. Benefits: Health, Dental, Vision

Requirements

Ability to obtain and maintain a Colorado Support Gaming License.
Minimum of 3–5 years in gaming operations (Drop Team or Count Room), with proven leadership experience in managing teams and complex processes.
Strong understanding of ICMPs, reconciliation procedures, and gaming compliance standards.
Ability to push/pull heavy carts (up to 800 lbs with assistance) and lift 25–50 lbs repeatedly.
Exceptional attention to detail and ability to identify irregularities promptly.
Strong organizational and communication skills, with the ability to manage multiple priorities effectively.
Comprehensive understanding of Colorado ICMPs and gaming compliance standards.
Exceptional attention to detail and ability to identify irregularities promptly.
Strong organizational, analytical, and communication skills.
Ability to work early mornings (starting at 3:00 AM), weekends, and holidays.
Graduation from high school or the equivalent in education or experience.
Three (3) years working in a gaming industry or one (1) year of related resort experience.
Minimum of two (2) years of management experience.
Demonstrate effective and diplomatic oral and written communication skills using English.

Nice To Haves

Demonstrate experience working as a member of a team of employees engaged in the performance of a highly routine and very physically demanding work activity preferred but not required.

Responsibilities

Direct, mentor, and evaluate Drop and Count Team Supervisors and team members to ensure operational efficiency and adherence to established company policies and statutory guidelines.
Plan and coordinate all drop and count activities, including scheduling, resource allocation, and timely execution of secure currency collection and accurate counting.
Ensure proper reconciliation of funds during the count process and verify accuracy against system records.
Guarantee adherence to internal controls, regulatory requirements, and applicable gaming regulations, maintaining transparency and integrity in every process.
Escalate discrepancies, compliance concerns, or irregularities promptly to Finance and Compliance for resolution.
Identify and implement strategies to enhance efficiency, safety, and accuracy within drop and count operations.
Maintain effective communication with Surveillance, Security, and Finance to ensure seamless coordination and reporting.
Oversee compliance with ICMPs and Colorado Limited Gaming Regulations for both drop and count processes.
Monitor team performance and implement training programs to uphold standards of accuracy and security.