Drop Ship Management Associate

Palmetto State Armory L•Columbia, SC

10d

About The Position

A Drop Ship Manager Associate manages direct-to-customer fulfillment from suppliers, handling order processing, vendor communication, shipment tracking, issue resolution, and data management to ensure smooth e-commerce operations and customer satisfaction, bridging sales, logistics, and tech teams for optimal product flow and data accuracy.

Requirements

Minimum of a bachelor’s degree or 3years of drop ship work experience.
Proven experience in customer service
Proficient with software packages such as Microsoft Excel, Bi, and PowerPoint.
Strong skills in statistics, mathematics, and analytics
Self-motivated, strong planning, organizational and time management skills.

Nice To Haves

Proficient in NetSuite, FlexPoint and True Commerce a plus

Responsibilities

Supports the drop ship program for all assigned vendors providing clear direction to ensure conformity to company standards and processes to maximize profitability and customer satisfaction.
Is a point of contact for vendors in their inquiries about Electronic Data Interchange (EDI) and portal drop ship order processing.
Research customer inquiries and communicates with vendors to determine the most efficient and economical resolution for the company and customer. Documents resolution and all actions taken.
Processes order cancel, change, refund or return requests with vendors electronically; follows up with vendors to ensure timely resolution for the customer.
Traces drop ship orders with vendors and freight carriers, documents shipping information, and reports status to external customers in a courteous professional manner.
Updates individual purchase orders with cost revisions within tolerance set by Drop Ship Manager and retransmits purchase orders to vendors to minimize delays in processing while communicating error to Merchant.
Communicates drop ship request status and resolution directly to customers in both oral and written forms.
Answers telephone and in-person inquiries regarding drop ship orders and procedures from Merchandise Managers, customers, vendors and other departments (e.g. Contact Center, Transportation, Credit Marketing).
Provides feedback to improve the customer experience within the drop ship program.
All other duties, as assigned.