Drop-In Case Manager – Bilingual (English/Spanish)

TGTHR • Boulder, CO

53d • $26 - $29

About The Position

The Drop-In Case Manager ensures a safe and supportive environment for youth in TGTHR’s Daytime Drop-In program. This position provides behavioral coaching, crisis intervention, and case management, while coordinating functions across the Drop-In and Street Outreach programs.

Requirements

• Bachelor’s degree in social services or related field, or 2–4 years of relevant experience (or equivalent combination).
• Bilingual (English/Spanish) preferred.
• Experience with social justice issues impacting youth homelessness, including intersections of race, gender, sexuality, ability, immigration, and socioeconomic status.
• Valid Colorado driver’s license (or ability to obtain); willingness to transport participants.
• Minimum age 21.
• Strong written and verbal communication skills.
• Proficiency in Google Workspace and Microsoft Office; Salesforce experience preferred.

Nice To Haves

• Knowledge of HUD, MPHA, and City of Boulder housing regulations preferred.
• Experience in residential or youth programs preferred.
• Understanding of the child welfare system preferred.

Responsibilities

• Engage Drop-In and Street Outreach participants in individualized case management and goal planning.
• Build a culture of mutual accountability, respect, and inclusion aligned with TGTHR’s core values of justice, equity, diversity, and inclusion.
• Maintain a trauma-informed and supportive environment.
• Work consistent Drop-In shifts and attend team meetings and supervision.
• Use crisis intervention techniques as needed.
• Schedule and provide transportation for participant appointments.
• Connect participants with community resources and support services.
• Document all contacts, referrals, and intakes in Salesforce and paper files.
• Facilitate recreational or skill-building activities with participants.
• Maintain communication with caseworkers, probation officers, guardians, and other partners.
• Participate in on-call rotation under the Program Manager’s direction and maintain the on-call log.
• Other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• 403(b) retirement plan with employer contribution
• Paid holidays, paid time off (PTO), and sick leave
• Employee Assistance Program (EAP)
• Professional development opportunities and internal mobility support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level