Driver Supervisor

Empire Auto Parts • Middleburg Heights, OH

1d

About The Position

We are a leading provider in the aftermarket collision auto part industry, specializing in delivering high-quality parts to automotive repair shops and multi-shop operators. Empire Auto Parts provides exceptional customer service and timely delivery of parts, ensuring the smooth operation of our clients' businesses. As a Driver Supervisor, you will play a crucial role in overseeing and coordinating the delivery operations of our aftermarket collision auto part business. You will be responsible for supervising a team of delivery drivers, ensuring efficient and on-time deliveries, upholding best practices, and ensuring compliance with safety regulations. Your strong leadership skills, attention to detail, and ability to work in a fast-paced environment will be essential in achieving our business objectives. Supervisory Responsibilities: · Delivery Drivers and Leads Duties/Responsibilities: · Supervise a team of delivery drivers, providing guidance, training, and performance feedback to ensure excellent service delivery. · Develop and implement delivery schedules, routes, and procedures to optimize efficiency and meet customer expectations. · Monitor and maintain accurate records of delivery activities, including driver logs, mileage, fuel consumption, and vehicle maintenance. · Coordinate with the sales and customer service teams to ensure timely and accurate order processing and delivery. · Conduct regular inspections of delivery vehicles to ensure they are clean, properly maintained, and in compliance with safety regulations. · Collaborate with the warehouse team to ensure accurate inventory management and proper loading of delivery vehicles. · Resolve any delivery-related issues, such as delays, missed deliveries, and customer complaints, in a prompt and professional manner. · Stay updated on industry trends, regulations, and best practices related to delivery operations and make recommendations for process improvements. · Ensure compliance with all local, state, and federal transportation regulations, including driver licensing, vehicle registration, and insurance requirements. · Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong work ethic among delivery drivers. · Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products. · Oversee the accurate and timely submission of payroll activities. Including and not limited to timekeeping, approvals of PTO, scheduling etc. · Can hold their team accountable up to and including issuing progressive disciplinary action.

Requirements

• High school diploma or equivalent; additional relevant certifications or training in logistics or transportation management is a plus.
• Proven experience in a supervisory or management role, preferably in a delivery or logistics setting.
• In-depth knowledge of delivery operations, including route planning, driver scheduling, and vehicle maintenance.
• Familiarity with the aftermarket collision auto part industry and understanding of parts compatibility and ordering processes.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
• Strong organizational and time management abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, deadline-driven environment and handle multiple priorities simultaneously.
• Proficient computer skills and familiarity with delivery management software and systems.
• Valid driver's license with a clean driving record.
• Knowledge of safety regulations and best practices in transportation operations.
• Experience in Delivery Operations : Previous experience in a supervisory or management role in a delivery or logistics setting, demonstrating a solid understanding of delivery processes and best practices.
• Industry Knowledge : Familiarity with the aftermarket collision auto part industry, including parts compatibility, ordering processes, and industry regulations.
• Technical Skills : Proficiency in using delivery management software and systems to track deliveries, manage driver logs, and monitor vehicle maintenance.
• Compliance and Safety : Thorough knowledge of local, state, and federal transportation regulations, ensuring adherence to licensing, registration, and insurance requirements.
• Team Management : Ability to effectively manage a team of delivery drivers, providing training, performance feedback, and fostering a collaborative work environment.
• Continuous Improvement : Willingness to stay updated on industry trends, technologies, and best practices, actively seeking opportunities to enhance delivery operations and efficiency.
• Driver Management : Ability to oversee driver performance, including adherence to safety protocols, efficient route planning, and timely delivery.
• Integrity : Demonstrated commitment to ethical conduct, maintaining confidentiality of customer information, and adhering to company policies and procedures.

Responsibilities

• Supervise a team of delivery drivers, providing guidance, training, and performance feedback to ensure excellent service delivery.
• Develop and implement delivery schedules, routes, and procedures to optimize efficiency and meet customer expectations.
• Monitor and maintain accurate records of delivery activities, including driver logs, mileage, fuel consumption, and vehicle maintenance.
• Coordinate with the sales and customer service teams to ensure timely and accurate order processing and delivery.
• Conduct regular inspections of delivery vehicles to ensure they are clean, properly maintained, and in compliance with safety regulations.
• Collaborate with the warehouse team to ensure accurate inventory management and proper loading of delivery vehicles.
• Resolve any delivery-related issues, such as delays, missed deliveries, and customer complaints, in a prompt and professional manner.
• Stay updated on industry trends, regulations, and best practices related to delivery operations and make recommendations for process improvements.
• Ensure compliance with all local, state, and federal transportation regulations, including driver licensing, vehicle registration, and insurance requirements.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong work ethic among delivery drivers.
• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.
• Oversee the accurate and timely submission of payroll activities. Including and not limited to timekeeping, approvals of PTO, scheduling etc.
• Can hold their team accountable up to and including issuing progressive disciplinary action.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED