Driver's License Examiner I

Oklahoma State Government•Oklahoma City, OK

14d

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $43,680.00. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. POSITION SUMMARY The Driver’s License Examiners (DLE’s) are one of the first lines of homeland security for the State of Oklahoma. This includes performing highly responsible work in conducting driver’s license interviews, examinations (visual, written, and road examinations), and inspections to determine eligibility and qualification for driver’s licenses or state identification cards in compliance with State and Federal regulations and in accordance with the guidelines established to protect the citizens of the United States and the State of Oklahoma. Responsibilities include conducting all required actions to issue or deny driving privileges or the establishment and issuance of state identification to applicants at designated locations throughout an assigned district.

Requirements

Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions and the issuance of driver’s licenses; of various types of commercial vehicles, related safety and operating equipment and licensing requirements; of the different types of driver’s licenses; and of interviewing principles and practices.
Ability to conduct interviews; to inspect and evaluate motor vehicles and related equipment; to operate all types of motor vehicles; to administer written and performance tests; to determine authenticity of identification documents in order to verify the individual is legally within the United States and the state of Oklahoma; to communicate effectively; to operate computers; and to touch type.
A Bachelor’s Degree in any field OR four (4) years of technical clerical office work OR equivalent combination of education and experience.
Possession and maintenance of a valid Oklahoma Driver License is required.

Nice To Haves

Have previous customer service experience.
Have familiarity with DMV processes and procedures.
Is proficient in typing at least 50wpm with minimal errors.

Responsibilities

Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver’s license or identification card.
Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators’ knowledge and ability to safely operate required systems and equipment.
Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant’s performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
Establishes driver’s license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications.
Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver’s license laws, policies and procedures.
Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's license suspensions, revocations and restrictions, modifications to allow driving to and from work and in the course of employment, temporary licenses and other issues; interviews individuals concerning actions taken under financial responsibility laws; reviews and analyzes accident reports and other information; renders final decision as to appropriate actions to take based on the circumstances of individual cases; issues set aside or stay orders, modification orders and temporary licenses and completes other forms and documents, as required.
Other duties as assigned.
This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Benefits

generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans
The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
employees will receive longevity payments based on their years of service with the State of Oklahoma.

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