Driver Operations Manager

8Fleet Inc.•Los Angeles, CA

1d•Onsite

About The Position

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. With our anticipated growth, we’re searching for a passionate Market Manager to join and grow with our team. You’ll be involved in every aspect of operations as we expand rapidly! About the Role: The Driver Operations Manager is responsible for owning and improving driver performance within 8Fleet’s Los Angeles market. This role is fully focused on analyzing driver data, identifying performance gaps, and turning insights into concrete actions executed by Ops Coordinators on the ground. You will serve as the connective tissue between driver performance data and the Ops Coordinators who work directly with drivers. This role ensures that what the data says actually shows up in day-to-day conversations, coaching, and execution in the field. This is a hands-on role for someone who is equally comfortable deep in dashboards and performance analyses as they are rolling up their sleeves to solve real operational problems. The ideal candidate is an analytics powerhouse with a strong operator’s mindset — someone who will do whatever it takes to improve outcomes, including changing a tire if needed. You are driven. You are curious. You care deeply about performance — and you take pride in execution.

Requirements

2+ years of experience in operations, analytics, logistics, or a similar execution-heavy role
Strong analytical skills with the ability to interpret data, identify patterns, and drive action
Experience working with performance metrics, dashboards, and reporting
Ability to translate data into clear, actionable guidance for frontline teams
Strong ownership mentality and bias toward action
Willingness to roll up your sleeves and support operations as needed
Strong communication and collaboration skills across analytical and operational teams
Excellent organization and time management in a fast-paced environment
Available full-time, on-site in Los Angeles

Nice To Haves

Experience with rideshare platforms (Uber, Lyft) or fleet operations is a strong plus

Responsibilities

Driver Performance Analytics & Insights
Own driver-level performance metrics including utilization, online hours, trip quality, acceptance rates, cancellations, reliability, and safety indicators
Build, maintain, and improve dashboards and reporting to surface trends and identify underperformance.
Analyze driver behavior and performance patterns to identify root causes and improvement opportunities.
Clearly translate data insights into actionable recommendations for Ops Coordinators.
Execution Through Ops Coordinators
Partner closely with Ops Coordinators to ensure performance insights are effectively communicated to drivers
Equip Coordinators with clear talking points, priorities, and follow-ups rooted in data
Support and reinforce performance conversations through coaching frameworks and escalation paths
Track execution quality and follow-through to ensure data-driven initiatives actually move metrics
On-the-Ground Operational Support
Stay closely connected to day-to-day fleet operations to understand real-world constraints behind the data
Step in to support operational issues as needed, including driver or vehicle-related problems
Lead by example with a hands-on approach to problem-solving and execution
Continuous Improvement & Feedback Loop
Monitor the impact of performance initiatives and iterate quickly based on results
Surface insights from Ops Coordinators and drivers to refine analytics, targets, and processes
Act as a feedback loop between field execution and performance reporting