Driver & Office Assistant

D & S Dental Laboratory Inc•Rockford, IL

38d

About The Position

Title: Driver & Office Assistant Location: Rockford, WI Work Schedule: Part-Time: 2-3 days a week with working a shift of 6-8 hour days between 8am-3pm. Cap of 25 hours weekly.

Requirements

Driver's License and acceptable driving record as deemed by our insurance company
High School or equivalent
Attention to detail and aptitude in working with numbers including mathematical calculations involving percentages, fractions, and decimals.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively communicate information to clients, and other employees of the organization.
Must have a valid driver’s license.
Cooperation: Being pleasant with others on the job and displaying a good-natured, positive, team-player attitude
Dependability: Being consistent, reliable, and responsible in fulfilling obligations
Integrity: Being honest and ethical while handling confidential information
Sitting: Sitting while driving up to 6+ hours
Standing: Periodically, as necessary during delivery or service interactions.
Bending: Occasional stooping or bending during loading/unloading tasks
Lift/Push/Carry: Must be able to lift, push, and carry up to 25lbs
Vision: The employee is required to have visual acuity to perform an activity such as: operating motor vehicles.
Additional Physical Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms
May occasionally need to walk up and down stairs during deliveries.
Must be able to wear personnel protective equipment for tasks requiring them.
The worker is subject to vibration, exposure to oscillating movements of the extremities or whole body.
Exposure to varying weather conditions during outdoor deliveries.
Must be comfortable driving and working in a mobile setting.

Nice To Haves

Previous experience in customer service role
dental background appreciated

Responsibilities

Drive a Company Vehicle for Case Delivery and Pick up Service: Learn and cross-train on multiple routes to and from designated dental offices
Prepare Route Tote(s): Organize, pack, and carry cases prior to going out on a route
Establish and Maintain Professional Relationships with Dental Offices: Strive to learn the preferences of each dental office (i.e. entrance/exit, case drop off and pick up location, etc.)
Use a Route Cell Phone: Stay in contact with the office on matters related to the route (i.e. added pick up requests)
Maintain Company Vehicles: Fill gas, keep mileage log, take to carwash, clean inside of vehicle after use, get oil changes, report safety concerns or necessary vehicle maintenance as necessary
Manage Daily Case Workflow: Contribute to the processing of dental patient cases with efficiency and accuracy; unbox cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
Answer Front Door, Greet, and Assist Visitors: Welcome all with a pleasant, professional, and helpful demeanor
Use Lab Management Software (Evident)
Communicate with Dentists and their Team (external customers): Answer phones and assist the caller, transfer phone calls to the appropriate department or individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
Communicate with D&S Employees (internal customers): Support employees from all D&S locations and be willing to assist them as needed
Job-related duties include the above description, but are not limited by them