Driver Manager

TCI Transportation • Kansas City, MO

10h

About The Position

TCI is a family-owned company doing business since 1978. As we continue to grow, we are looking for people who are hardworking, honest and share in our values. We listed the job duties and requirements below but what is most important to us is finding someone who is eager to learn and provide exceptional customer service not only to our customers but especially to our team and drivers. The compensation for this position will depend on experience.
Overall Expectations or Position Purpose:
The Driver Manager is responsible for communicating all pertinent freight information to drivers in a region of assigned responsibility. Supervise and maintain equipment providing load capacity. Work directly with internal employees and manage expectations against operational capabilities. Employ a strategic approach by problem solving and develop corrective actions to enhance operational performance.

Requirements

• Operational Skills: This position requires an individual experienced in the movement of freight and driver relations. We are looking for a fundamentally solid performer who is consistently able to facilitate multiple projects and remain productive under pressure.
• Management: This position requires experience in managing and coaching others. Troubleshooting any issues with a driver pick up or delivery to ensure proper freight delivery.
• Analysis: Coordinating with operational staff in order to receive maximum productivity from drivers while operating within DOT, OSHA and other company safety departments.
• Communication: This position requires the ability to build and maintain relationships with internal and external customers; and the ability to confront and resolve performance or service issues with drivers and customers effectively.
• Schedule: This position is subject to calls after hours in order to respond to needs. This position also requires flexibility for nights, weekends, and holidays.
• 2 years related experience.
• Strong interpersonal and relationship building skills.
• Fleet management experience.
• Strong analysis and decision-making skills.
• Superior customer service skills.
• Excellent communication skills both written and verbal.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and presenting in front of an audience.
• Must be able to lift up to 50 pounds at a time.
• Must be able to drive to and from assigned locations as well as TCI locations.
• Must be able to travel both locally and out of state for business related travel.

Nice To Haves

• Familiarization with DOT and OSHA rules and regulations is a plus.

Responsibilities

• Responsible for the supervision and management of a fleet of drivers, to assure proper and timely loading and delivery of products to customers.
• Assurance of DOT compliance and administration of all reporting procedures and enforce all company policies and procedures.
• Responsible for fleet efficiency including driver productivity, miles, legal HOS, operation, availability, customer service and pre-planning performance.
• Assist with development of programs, procedures, and guidelines to help align the driver workforce.
• Interaction with outside freight vendors and coordination of scheduling requirements.
• Build relationships, solve issues, and assist customers and drivers with their individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed