Driver Manager Operator Performance - Valley Metro

Keolis Canada•Tempe, AZ

About The Position

Works closely with the Communications Control Center to analyze real time route performance and develop real time ad-hoc action plans as required. Ensures all Bus Operators/ routes assigned departs or have departed base by the scheduled pull-out times and mitigates late pull-outs through follow-up with various Departments and corrective action including employee discipline. Initiates employee corrective action, discipline including placement of subordinates on suspensions, administrative leave and recommends terminations as required. Spends nearly 90% in the field on assigned Route Section to analyze real-time performance trends, challenges, provide Operator coaching, mentoring, guidance, and corrective action (discipline) around schedule performance, safety and customer service. Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding. Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc. Conducts a set target for weekly route checks, station checks and customer service spot checks. Manages base pullouts on a regular basis. Meets a set target for Operator Engagement Touchpoints to ensure a supportive, happy and productive working environment. Prepares daily reporting to Senior Leadership regarding route performance statistics and action planning follow through. Prepares a weekly performance report PowerPoint Presentation and presents to Department Leadership on a weekly basis regarding assigned route performance. Participates in daily department huddles. Provides recognition for employees with satisfactory performance records. Take proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA. Works collectively with the Workforce Planning Department, Communications Control and Transportation Managers to accomplish the goal of 100% service coverage. Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care. Other duties as assigned.

Requirements

Must be over 21 years of age.
High School Diploma or equivalent.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays.
Ability to work with a union environment.
Computer literate.
Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar.
Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar.
Knowledge of labor relation skills and collective bargaining agreements.
Minimum two (2) years of transit industry experience.
High level of attention to detail.
Reliable and punctual.
Strong organizational planning skills.
Strong practical skills.
Strong analysis and problem-solving skills.
Ability to communicate effectively and tactfully both written and oral.
Ability to hire, recommend terminations of direct subordinates and issue discipline as required.

Responsibilities

Works closely with the Communications Control Center to analyze real time route performance and develop real time ad-hoc action plans as required.
Ensures all Bus Operators/ routes assigned departs or have departed base by the scheduled pull-out times and mitigates late pull-outs through follow-up with various Departments and corrective action including employee discipline.
Initiates employee corrective action, discipline including placement of subordinates on suspensions, administrative leave and recommends terminations as required.
Spends nearly 90% in the field on assigned Route Section to analyze real-time performance trends, challenges, provide Operator coaching, mentoring, guidance, and corrective action (discipline) around schedule performance, safety and customer service.
Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc.
Conducts a set target for weekly route checks, station checks and customer service spot checks.
Manages base pullouts on a regular basis.
Meets a set target for Operator Engagement Touchpoints to ensure a supportive, happy and productive working environment.
Prepares daily reporting to Senior Leadership regarding route performance statistics and action planning follow through.
Prepares a weekly performance report PowerPoint Presentation and presents to Department Leadership on a weekly basis regarding assigned route performance.
Participates in daily department huddles.
Provides recognition for employees with satisfactory performance records.
Take proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
Works collectively with the Workforce Planning Department, Communications Control and Transportation Managers to accomplish the goal of 100% service coverage.
Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care.
Other duties as assigned.