Driver Leader - Memphis, TN

U.S. Xpress Enterprises, Inc.•Memphis, TN

23h•Onsite

About The Position

U.S. Xpress is one of the nation’s largest asset-based trucking companies, dedicated to revolutionizing the transportation industry through innovative, custom solutions. The company prides itself on the collective brainpower of its visionaries and problem-solvers, emphasizing the sanctity of promises to both customers and employees, which they refer to as the POWER OF U.S. The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. This role demands flexibility and adaptability to the ever-changing needs of the industry and the challenges of each day.

Requirements

High school diploma or GED equivalent required
Bachelor’s degree or equivalent years of experience required
Equivalent years of experience are defined as one year of professional experience for each year of college requested
2+ years of experience in driver or customer facing role required
Proficient with Microsoft Office Suite
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums

Nice To Haves

Transportation, Logistics, and/or Tech industry experience a plus

Responsibilities

Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
Responsible for the satisfaction of a driver while they are over the road.
Make recommendations for performance documentation to include promotions and/or terminations.
Responsible for addressing issues and disputes for drivers.
Promote safe operations.
Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
Manage company performance objectives with drivers and monitor that performance.
Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.
Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
Communicate service deviations to Customer Service in a timely manner.
Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.