Customer Service Leader - #793 - Memphis, TN
About The Position
The Customer Service Leader is responsible for meeting company customer service standards, following cash control policies, and adhering to all relevant laws and regulations, especially concerning government-regulated products and food preparation safety. This role involves maintaining store cleanliness, managing product stock, completing training, and upholding company conduct and ethics. A key aspect of the position is motivating sales associates to enhance store sales and profitability through suggestive selling. The leader also assists the Store Manager with hiring, developing, and training other store personnel to ensure compliance with company standards and guidelines.
Requirements
- Time Management
- Action Oriented- not fearful of acting with minimum planning.
- Customer Focus- act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
- Determination- seldom gives up before finishing, especially in the face of resistance or setbacks.
- Essential Functions- capable of working in a fast-paced environment that requires being on your feet for an extended period of time.
- Handle Hazardous Materials- 5%
- Ability to perform multiple tasks at one time
- Read, understand, and speak English at an eighth-grade level
Nice To Haves
- Customer service experience desired
Responsibilities
- Meet company customer service standards.
- Follow company cash control policies and procedures.
- Adhere to all laws and regulations regarding the sale of any government regulated products and services.
- Obey company and health department safety guidelines for food preparation.
- Detail cleaning of store interior and exterior according to company standards.
- Stock and rotate products including coolers and/or freezers.
- Complete training activities and meet minimum job performance standards.
- Follow the company's general rules of conduct and code of ethics.
- Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
- Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
