Driver, GOTG & Customer Care Coordinator

Feeding Tampa Bay•Tampa, FL

99d•$19 - $22

About The Position

The GOTG Driver/Customer Care Coordinator serves as the primary driver for the Groceries on the Go program within a designated University area community. The driver also serves as one of two Customer Care coordinators at all shopping stops.

Requirements

Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
2–3 years of driving experience, along with experience in customer service and warehouse operations.
Possess a valid Class B Driver’s license and clean driving record.
Demonstrated skill in managing multiple tasks and deadlines, with a willingness to understand and support change related to multiple programs and teams.
Detail-oriented, organized, customer-focused, and deadline-driven.
Excellent interpersonal communication skills demonstrated within a collaborative environment among multiple teams and departments.
Exercise good judgment and discretion; have a strong ethical character and are capable of handling confidential information.
Ability to operate a hand truck, pallet jack, forklift, and other mechanized warehouse equipment required.
Computer skills required: experience with Google Suite and Square; willingness to learn other technology as needed.
May be required to work some weekends and/or adjust work schedule to meet deadlines
Knowledge of warehouse safety, food safety, and product handling,
Ability to work outdoors, including in inclement weather, and accommodate some evenings and weekends as needed.
Ability to lift and carry up to 35 lbs.
Ability to work independently with a strong sense of responsibility.

Responsibilities

Performs all duties and responsibilities required of Class B drivers, including but not limited to pre- and post-trip inspections, monitoring quality and temperature checks for all food carried on the truck, accurately completing driver paperwork, completion of incident reports for any incidents, and noting any quality issues that occur at the delivery site.
Exemplifies the desired culture and philosophies of Feeding Tampa Bay.
Performs all duties and responsibilities required of Class B drivers, including but not limited to pre- and post-trip inspections, monitoring quality and temperature checks for all food carried on the truck, accurately completing driver paperwork, completion of incident reports for any incidents noting any quality issues that occur at the delivery site.
Maintains a working knowledge of all GOTG program offerings and operations, serving as customer care coordinator at all shopping stops.
Oversee all onsite operations, including the prioritization of an optimal client experience. Comfort in client de-escalation and effective communication with the client, in hand-offs, and with follow-up also required. Serve as on-site point of contact for all site partners.
Assist with daily GOTG departure and return routines, ensuring all food, materials, and equipment are available for all stops. At each stop, facilitate setup, on-site restocking, and breakdown.
Develop proficiency with Square and TotilPay point-of-sale systems with ability to troubleshoot issues as they arise.
Controlling inventory flow to ensure sufficient stock, daily and weekly counts, rotated and changed by season, specials, or sales
Daily cash box reconciliation and deposits.
Maintain EBT processing capabilities and execution of the Fresh Access Bucks program. Assistance with compliance reporting on both programs as required.
Proactively problem-solve and communicate with appropriate team members and departments when client, product, truck maintenance, food quality, equipment, or other issues arise.
Maintain the organization and upkeep of dedicated food storage and food preparation areas in the FTB warehouse. Manage restocking of GOTG inventory and communicate all inventory conversions timely and accurately to Operations.
Perform onsite training for GOTG volunteers and any additional staff assisting with stop operations.
Excellent customer service skills - both internally and externally.
Flexibility in scheduling is required.
Valid SERV Safe Manager Certification or ability to obtain within 90 days of hire (FTB can provide training)
Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.