Customer Care Coordinator

PulteGroup•Carmel, IN

3d•Onsite

About The Position

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact JOB SUMMARY: The Customer Care Coordinator is responsible for being the first point of contact for homeowners requesting warranty service. Coordinator will conduct initial analysis of the customer issue to triage and determine the appropriate course of action. This position requires onsite attendance 5 days per week in the Carmel, Indiana area.

Requirements

Minimum High School Diploma
Proven customer support experience
Strong emphasis on quality of service and follow-up
Customer orientation and ability to adapt/respond to different personality types
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Highly conscientious/well-organized
Strong computer skills
Ability to multi-task, prioritize, and manage time effectively
Conflict resolution skills

Nice To Haves

Associate's Degree preferred
Additional consideration will be given to candidates with experience working within Microsoft Office Suite and CRM database management software

Responsibilities

Coordinate division response to customer warranty calls: Receive initial customer requests for service
Conduct initial analysis of customer issue to triage and determine appropriate course of action
Coordinate Customer Care Manager response
Document requests in service and scheduling system
Process work orders in service system
Effectively manage large amounts of incoming calls and emails
Build sustainable relationships of trust through open and interactive communication
Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution
Assist in determining and documenting root cause
Track and report division service levels, satisfaction, response rates and costs
Ensure division complies with service history information and company retention requirements
Support claims/risk filings
Perform related administrative duties, as assigned

Benefits

PulteGroup Employee Benefits
At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.
Comprehensive, Flexible and Affordable Healthcare Coverage Options
Supplemental Healthcare Coverage Opportunities
PTO and Work/Life Benefits
Health Advocacy and Wellness
Retirement Plan with Company Match
Education and Employee Assistance Programs
Paid Parental Leave and Adoption Benefits
Mortgage Financing Discounts through Pulte Mortgage