Drawing Office Manager

VELUX•Saint Peters, MO

About The Position

Where there is light, there is life. This philosophy is at the heart of what we do, linking natural resources with human needs. As "daylight engineers," we are committed to achieving our goal of constantly giving the world new possibilities of bringing daylight and fresh air into the homes and lives of people. Our culture reflects our values and way of working and we strive to let them shine through everything we do. Whether pursuing a career in sales, marketing, distribution, manufacturing or support operations, we believe in working as a unified team to bring light to life. Do you thrive at the intersection of design, technology, and customer collaboration? Are you ready to turn complex project requirements into seamless daylight solutions? Then join VELUX Commercial as Drawing Office Manager, based at our Blyth site in Northumberland, and help to build brighter and more sustainable indoor spaces that create well-being for both people and the planet! As Drawing Office Manager, you will be responsible for leading, motivating and developing our projects drawing office team. You will ensure consistent delivery to customer expectations, whilst cultivating a culture of high performance and continuous improvement. The successful candidate will be instrumental in enhancing the efficiency, quality, and competitiveness of our drawing office services. Your challenges In this role, you will join our VELUX Commercial Technical team in GB&I, which is dedicated to putting the needs of our customers first. Our team is characterised by a growth mindset, informal tone, and open-door culture. As a team, we offer as well as accept help and feedback and make sure we have fun together.

Requirements

Proven experience managing a technical or drawing office team.
Strong background in drafting, design, or engineering (sector-specific experience beneficial).
Proficiency in relevant CAD software and drawing office systems.
Demonstrated ability to deliver process improvements and manage performance metrics.
Excellent communication, organisational, and stakeholder management skills.
Demonstrates exemplary behaviour, professionalism, and integrity.
Brings high energy, enthusiasm, and a proactive approach to leadership and problem-solving.
Has strong drive and ambition to elevate the drawing office and contribute positively to business performance.
Approaches challenges with resilience and a continuous-improvement mindset.

Nice To Haves

Experience of Rooflights and Glazing Systems beneficial

Responsibilities

Team Leadership & Management Lead, mentor, and support a team of project draughtsmen, ensuring clarity of expectations and consistent performance.
Allocate workload effectively across the team to meet project deadlines and customer requirements.
Conduct regular performance reviews and implement development plans to support individual and team growth.
Customer Satisfaction & Competitiveness Work closely with internal and external stakeholders to understand customer needs and ensure the drawing office delivers exceptional service.
Managing internal communication flows and external communication.
Identify opportunities to improve the customer experience and proactively address service gaps.
Introduce innovative, market-leading initiatives and tools that enhance our drawing office capabilities and strengthen our competitive position.
Operational Efficiency & Development Analyse existing processes and implement improvements to increase speed, efficiency, and reliability of drawing office operations.
Oversee the integration of new technologies, software, and best practices to modernise and optimise workflows.
Handover meetings with Estimating to review project information
Liase with customers, Architects, suppliers etc to gain the necessary for a comprehensive drawing submission to agreed timescales. Including site survey information.
Prioritise and allocate Drawing Office workload
Checking drawings where necessary, co-ordinating with Technical , Production and Site to ensure drawings and details are workable.
Follow up drawing submissions to ensure they are received and offer assistance, also chasing up of clients approval in line with programme.
Attend design meetings where necessary.
Attend site surveys where necessary.
Ensure we have a standard drawing library of common approved and accepted details for use in drawing office. Including standardising drawing layouts and the required information levels to provide unambiguous information.
Once approved ensure accurate and complete drawings are issued to production within acceptable timescales to maintain the customer programme.
Review any special purchasing requirements and glass etc and ensure these are issued to purchasing, in accordance with the programme.
Ensure a comprehensive fixers pack is available for the site management / installation team with sufficient information to aid the setting out and on-site assembly of our products.
Attend the weekly project management meetings with updates on progress with all projects.
Attend Quality meetings with particular emphasis on NCR’s raised towards the Drawing Office to provide corrective and preventative actions.
Carry out periodic review of completed projects to measure performance and costs.
Attend the twice-yearly Contracts review meeting with production, site and contracts department.