Draw Inspections Quality Specialist
About The Position
The Draw Inspections Quality Specialist is responsible for ensuring that progress inspection reports produced by inspection companies meet the agreed-upon standards. Progress inspection reports are delivered by independent inspection companies and provide a non-biased, independent observation of the work completed at a construction site. With expertise in identifying the various construction trades and stages of construction, the Quality Specialist addresses defects in inspection reports as they relate to the agreed-upon standards set forth between our clients and inspection companies.
Requirements
- Familiarity with quality control principles and practices.
- Excellent understanding of construction stages, trades, and terminology.
- Software experience.
- Excellent analytical and problem-solving skills.
- Has customer service experience with business clients.
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with construction lending is a plus.
Responsibilities
- Conducts reviews of inspection reports submitted by inspection companies to verify accuracy and quality by confirming that all report requirements are met.
- Ensures that reports are reviewed within SLA and meet targets on quality standards.
- Meets productivity targets.
- Provides timely communication with stakeholders while inspections are being reviewed.
- Proactively anticipates stakeholder needs and makes recommendations as appropriate, collaborating with other teams in the company to deliver an exceptional customer experience.
- Handles escalations regarding quality and ensures timely resolution.
- Maintains and improves quality control documentation to ensure consistency and accuracy.
- Identifies opportunities for improvement.
- Stays up-to-date on changes to industry standards, company policies, and lender guidelines.
- May assist with other functions in the department as needed.
Benefits
- Health (+Dependent Coverage), Dental, and Vision Insurance Package
- 12 Observed Holidays
- Paid Time Off: Accrues up to 160 hours/ 20 days
- Paid Sick Leave: 40 hours
- 2 Floating Holidays
- Paid Family Leave
- 401-K and Company Matching
- Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention
- Remote Company - Work From Home Policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
