Drains/Dig Crew Manager

Harris Heating, Plumbing, Air & Electric•Salem, NJ

About The Position

The Drains/Dig Crew Manager is responsible for leading and overseeing a team of service experts. This role combines technical expertise in sewer and drains with strong customer service and supervisory skills. You will ensure the team delivers exceptional service, meets deadlines, and maintains a safe work environment.

Requirements

MUST HAVE A VALID DRIVER'S LICENSE AND A CLEAN DRIVING RECORD
BE 21 YEARS OF AGE OR OLDER
3-5 years of experience in sewer and liner repair (preferred)
Proven ability to lead and supervise a team, ideally 2+ years as a supervisor
Excellent communication, interpersonal, and problem-solving skills
Strong customer service skills
Proficiency in using iPads and Service Titan
Working knowledge of relevant equipment, tools, and safety procedures
Ability to work independently and as part of a team

Responsibilities

Lead and supervise a team of Sewer and Drains experts.
Train and develop team members on technical skills, customer service, and safety procedures.
Prioritize, assign, and oversee daily tasks for the team.
Ensure all jobs are completed according to specifications and meet customer expectations.
Conduct regular job site inspections and maintain safety protocols.
Schedule and manage equipment and materials for upcoming jobs.
Maintain clear and consistent communication with team members, customers, and management.
Resolve customer concerns and complaints.
Diagnose and address drainage issues
Troubleshoot and solve technical problems and assist the team when issues arise.