Central EMS - DQA Specialist - Insurance Pre-Authorization

PRIORITY ONDEMAND•Roswell, GA

12d•Onsite

About The Position

The Insurance Pre-Authorization & DQA Specialist is responsible for ensuring that all EMS transports requiring prior authorization are processed accurately and efficiently, and that completed patient care reports (PCRs) meet internal and regulatory quality standards. This role serves as a critical link between field operations, billing, and compliance to ensure clinical documentation supports appropriate reimbursement and maintains organizational compliance.

Requirements

Knowledge of EMS operations, medical terminology, and insurance billing practices.
Familiarity with CMS medical necessity requirements and payer authorization processes.
Strong attention to detail with the ability to identify documentation inconsistencies.
Excellent communication skills to interact with insurance representatives, healthcare facilities, and EMS field staff.
Proficiency in electronic patient care reporting (ePCR) and billing systems.
Ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment.
High school diploma or equivalent required
Minimum 1–2 years of experience in medical billing, insurance, or healthcare administration.

Nice To Haves

Associate’s degree in healthcare administration, billing/coding, or related field preferred.
Prior experience in EMS billing, insurance authorization, or healthcare quality assurance strongly preferred.
EMT or Paramedic certification (active or prior) a plus but not required.

Responsibilities

Verify patient insurance eligibility, benefits, and coverage for EMS transports.
Initiate and obtain prior authorizations for scheduled transports (e.g., non-emergency ambulance, repetitive transports).
Communicate with hospitals, nursing facilities, insurance companies, and case managers to coordinate approvals.
Document all communications, approvals, and denials in the patient record/billing system.
Follow up on pending authorizations to ensure timely processing and prevent claim denials.
Work with billing staff to resolve authorization-related denials or appeals.
Review PCRs for accuracy, completeness, and compliance with company policies, CMS, and state EMS regulations.
Ensure documentation supports medical necessity and aligns with billing/coding standards.
Provide feedback to field crews on documentation errors, omissions, or opportunities for improvement.
Assist in monitoring trends in documentation deficiencies and develop targeted education or corrective action.
Maintain logs, reports, and metrics on QA/QI activities for internal compliance tracking.
Support audits and compliance reviews by preparing requested records and reports.