Doula

University of Massachusetts Medical School•Worcester, MA

4d•Onsite

About The Position

Under the general direction of the Sr. Research Program Manager or designee, the Doula provides comprehensive in-home/telehealth postpartum doula services and newborn care support to families during the postpartum period. This role focuses on delivering high-quality, evidence-based care that promotes maternal recovery, infant well-being, and healthy family adjustment. The Doula works collaboratively with the care team to ensure consistent service delivery and positive client experiences. The position requires in-person client support throughout Central Massachusetts, including MetroWest, Worcester County, and Greater Boston.

Requirements

High school diploma or GED.
Minimum one (1) year of related experience in postpartum care, maternal health, or a related field.
Postpartum doula training or certification from a recognized organization (e.g., DONA International, CAPPA) or equivalent training/experience.
Knowledge of newborn care and basic lactation support principles.
Strong organizational and time management skills.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Valid driver’s license, reliable transportation, and willingness to travel up to 30–40 miles one way.
Ability to work independently within a collaborative team environment.

Nice To Haves

Associates degree.
Experience in healthcare, maternal health, or community-based services.
Experience working with diverse family structures and cultural backgrounds.
Fluency in multiple languages (e.g., English, Spanish, Portuguese).
Experience in startup or growth-stage environments.

Responsibilities

Provide in-home/telehealth postpartum doula services including maternal recovery support, emotional support, newborn care guidance, and infant feeding support.
Develop and implement individualized postpartum care plans and provide evidence-based education to families.
Assist with light household tasks to promote rest and recovery and support healthy family adjustment.
Communicate regularly with the Lead Doula and care team regarding client progress, needs, or concerns.
Coordinate referrals and communication with healthcare providers and community resources as directed.
Maintain accurate, timely, and confidential client documentation.
Adhere to established service delivery models, workflows, and care protocols.
Participate in team meetings, trainings, and quality improvement initiatives.
Identify client concerns, service gaps, or safety risks and communicate promptly to leadership.
Provide culturally responsive, trauma-informed care to diverse families.
Comply with organizational policies, quality improvement standards, and safety requirements, and perform other related duties as needed.