Doorperson

Marcus Corporation • Chicago, IL

12d • $17 • Onsite

About The Position

Are you fueled by a passion for hospitality and excited to build your career with one of the industry’s most iconic and respected brands? The AC Hotel by Marriott Downtown Chicago is seeking a Door Person to join our team. In this role, you will warmly welcome and assist guests as they enter and exit their vehicles as well as transport luggage and packages, ensuring a smooth and pleasant arrival experience. This is your opportunity to make a lasting impact in a stylish, fast-paced environment where people are at the heart of everything we do.
Nestled just steps from the iconic Magnificent Mile, our 224-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality, we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

Requirements

• Prior hospitality or customer service experience preferred.
• Ability to speak, understand, and read the English language in order to communicate with guests and follow instructions.
• Ability to grasp, lift, and/ or carry or otherwise move packages and boxes and luggage up to 75 lbs. continuously throughout the shift.
• Ability to stand, walk and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.

Nice To Haves

• Concierge Services & knowledge of the Chicago Downtown area preferred

Responsibilities

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items.
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Maintain condition and cleanliness of work area.
• Responsible for snow removal near entryway (seasonal).
• Perform other duties as assigned.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott Worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees