Door Greeter Part Time

BJ's Wholesale Club•New Albany, OH

22h•Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company offers a comprehensive benefits package designed to support team members' health, well-being, and future. The Door Greeter is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members are expected to carry out job functions as assigned, support club policies, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, move with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. They are also tasked with delivering service excellence, resolving member concerns, and ensuring a safe experience. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards are essential. Team members should also understand their business by accessing and reading performance reporting and recognizing the connection between consistent execution and positive business impact.

Requirements

Strong interpersonal skills and an attention to detail are required.
Must successfully complete required training and certification processes.
Must be employed with the company for at least 6 months.
At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age

Nice To Haves

Basic math skills preferred.
Ability to use a smart handheld device.

Responsibilities

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
Reviews and maintains the AP Alert Binder according to AP standards.
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
Records register receipt discrepancies and notifies front line to immediately rectify the situation.
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
Monitor member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
Maintains high standards of safety for members and team members.
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
Processes empty water jug return vouchers to members.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Eligibility requirements vary by position.

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