Door and Window Sales Part Time (GLOUCESTER)

The Home Depot

1d•Onsite

About The Position

The Home Depot is seeking Sales Associates who are passionate about helping customers succeed with their home improvement projects. This role involves providing fast, friendly service by actively engaging customers, assessing their needs, and guiding them to the right solutions. Sales Associates are expected to have strong department and product knowledge, provide information on product features, and be familiar with related items to assist customers with entire projects. Key aspects include greeting, engaging, and thanking every customer, as well as providing basic service in adjacent departments. The focus is on excellent customer service and problem-solving.

Requirements

Communicates Effectively
Customer Focus
Interpersonal Skills
High School Diploma or equivalent
1 to 2 years Retail or Trade experience

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Drives Sales Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Builds Skills and Knowledge Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Maintains Safety and Security Follows all safety policies and procedures, Loss Prevention policies and procedures