Donor Services Specialist

The Gideons International•Nashville, TN

5d•Onsite

About The Position

The Donor Services Specialist is responsible for receiving, recording, and acknowledging contributions to The Gideons International Headquarters. The specialist assists members and donors with giving through outstanding phone and e-mail customer service, reviewing and approving gift entry batches, investigating donation issues, resolving donor concerns, and maintaining an accurate database to give donors an excellent donor experience. The role requires that all gifts and other accounting data are discreetly and confidentially handled.

Requirements

Follow verbal and written instructions.
Ability to use PC and widely used software applications, especially Microsoft Office applications.
Ability to learn new software applications as necessary.
Ability to use analytical skills.
Ability to communicate effectively with all TGI Departments and donors.
Two years’ experience in maintaining detailed records or customer service databases preferably in finance or fundraising
Customer-oriented with excellent interpersonal and communication skills
PC experience: advanced proficiencies in Microsoft Office applications
Typing and data entry skill set - minimum of 50 words/minute
Proven experience with database maintenance
Mature, responsible, driven and able to work independently with minimal supervision
Successful completion of a drug and background screen

Responsibilities

Provide Customer Service to Member and Non-Member Donors
Provide positive and thorough customer service assisting with phone calls, voice messages, e-mails, and mailed donations and Gideon Card orders.
Contact donors with failed payments including credit card donation declines and returned checks.
Investigate gift record issues such as inaccurate gift entries, unknown donor gifts, and replacement acknowledgements and take corrective action such as a data updates, refunds, transfers, and re-sending receipts/annual statements to resolve the issues.
Update the database with new contact or preference information from return mail and donor correspondence through mail, phone, e-mail, and online submission.
Receiving, Recording, and Acknowledging Contributions
Review, verify for accuracy, and approve gift entry from offsite processing center.
Perform data entry associated with one-time and recurring donations given directly through the Headquarters office.
Prepare GideonCard requests for the offsite processing center
Prepare daily receipt batches to be processed, file associated paperwork, and submit for printing.
Work with other staff members on customizing acknowledgments for high giving amounts, complex gifts, and unusual circumstances.
Auditing and identifying database record inconsistencies or issues and take corrective action to maintain data integrity such as merging duplicate records.
Serves as a backup to the Finance Division as needed with the mail opening procedures.
Staff Devotions
Participate in daily morning staff devotions.
Serve by praying and reading Scripture in support of devotion leaders on a rotating basis.