Donor Services & Insights Coordinator

Feeding San Diego•San Diego, CA

7h•$25 - $27•Hybrid

About The Position

Under the direction of the Senior Manager, Donor Services and Insights, the Donor Services & Insights Coordinator supports donor stewardship activities by facilitating the gift acknowledgment process, conducting prospect research, and helping ensure donors receive timely and meaningful communication. The Donor Services & Insights Coordinator also supports annual giving efforts by coordinating annual fundraising campaigns targeting annual fund gifts under $1,000, serving as the internal data contact for direct mail vendors, providing input into the direct response program, and coordinating development mailings such as the newsletter. In addition, the Coordinator contributes to development strategies that enhance the growth, retention, and engagement of Feeding San Diego’s monthly giving program. The role also supports CRM data integrity in Salesforce and provides occasional administrative support to the development team.

Requirements

Bachelor’s degree in business administration, nonprofit administration, marketing, or related field of study, along with two years of professional experience in nonprofit development, including annual giving strategies and project management, or an equivalent combination of education and experience.
Exceptional attention to detail
Excellent oral and written communication skills
Highly adept at assessing, building, and managing processes
A professional demeanor with an aptitude for analytical thinking and problem solving
Responsible, well organized, and demonstrate initiative
Excellent customer service skills, both in-person and on the telephone
Ability to work under pressure with tight deadlines
Ability to work independently and collaboratively
Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
Knowledge of nonprofit organizational practices
Passion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity
Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

Nice To Haves

Previous donor relations experience preferred
Experience using a CRM database, Salesforce preferred

Responsibilities

Lead the daily gift acknowledgement preparation, printing, and distribution process
Oversee the creation, review, and finalization of donor recognition lists, including the Annual Report, online listings, and other areas of donor recognition.
Make donor appreciation phone calls and hand-written letters
Coordinate annual fund campaigns in collaboration with the Marketing & Communications department, including strategy discussions, coordinating development campaign elements, list/audience management, budget reconciliation, and creating reporting of campaign performance
Provide valuable strategic input to the direct response program
Coordinate all development in-house mailings to Feeding San Diego donors, including gift renewals, Quarterly Newsletters, and all other special mailings
Work the Donor Services and Insights Senior Manager, to implement strategies to grow, retain, and steward Feeding San Diego’s monthly donors (Feed 365)
Oversee donor list management for direct mail vendors, ensuring data accuracy and timeliness
Support in data hygiene projects such as NCOA updates, activity uploads, de-duplication, etc.
Track campaign costs and ROI assessments in Salesforce
Provide campaign summary reports, year-over analysis, and other analytics to inform data-drive decision making
Provide ongoing support to relationship managers on prospect qualifications, pipeline development, and other key development activities, with occasional support for other frontline fundraisers
Assist with donor research projects and portfolio placement using iWave and other methods
Ensure excellent customer service is provided for donors, volunteers and staff
Assess and respond to internal and external inquiries about supporting Feeding San Diego
Give tours, presentations, and answer phone calls to provide general information about the organization
Assist with event planning details, including stewardship events for members of The Grove and Feed 365
Assist with other administrative duties as assigned, including filing, budget support and department organization
Assist with gift entry as needed, particularly during the holiday season
Supporting in tracking inventory of letters, envelopes, postage, and other development materials.
Other duties as assigned

Benefits

Employer sponsored healthcare benefits at platinum level for medical
401K retirement plan with company matching
Flexible work environment; Attractive, welcoming office
Supportive time off policies including vacation, sick, & company holidays
Learning & development and recognition programs
Your work has a real purpose and will help change lives in San Diego County.
Supportive and engaged Board of Directors
You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
100% of our workforce believes in our mission and vision
Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.