Donor Services Coordinator

The Water Project

6d•Remote

About The Position

The Donor Services Coordinator protects and operationalizes organizational revenue by ensuring accurate gift processing, recurring donor management, campaign execution, and fundraising platform integrity. This role is execution focused. It requires strong Salesforce fluency, attention to detail, and the ability to manage revenue processes independently within established structures. The Coordinator works primarily within the fundraising team and supports accurate revenue tracking across platforms. This is a full-time position and may be located anywhere in the United States.

Requirements

1 to 3 years of experience in nonprofit fundraising operations or development services
Demonstrated Salesforce NPSP (or equivalent CRM) fluency, including gift entry, data management, and reporting
Experience managing recurring donations
Strong data accuracy and quality control mindset
Proficiency in Excel or Google Sheets, including data manipulation and reconciliation
Ability to work independently and manage competing priorities within defined systems

Nice To Haves

Experience with online donation platforms such as Fundraise Up
Experience supporting peer-to-peer campaigns
Comfort working cross-functionally with Finance and Program teams

Responsibilities

Enter and code all gifts accurately in Salesforce NPSP
Assign gifts to correct funds, projects, and campaigns
Maintain 48 hour maximum turnaround on gift entry
Perform ongoing quality assurance to ensure near-perfect accuracy
Manage recurring donations in Salesforce
Monitor and resolve failed transactions within 3 business days
Contact donors to update payment information
Execute gift card processing and recurring adjustments
Set up and manage campaigns in Salesforce
Support Fundraise Up and peer-to-peer fundraising platforms
Monitor gift flow between platforms and Salesforce
Troubleshoot basic integration or coding issues before escalation
Conduct donor research and prospect analysis
Prepare donor briefing materials
Maintain portfolio data accuracy
Support Major Donor events as required
Send acknowledgments and corrections as needed
Communicate with donors regarding payment issues
Make donor thank you calls
Provide professional, timely operational support
Monitors and manages general email mailboxes, ensuring incoming messages are reviewed, responded to, or routed to the appropriate team members promptly.
Answers the main telephone line, directing callers appropriately and providing general information.