Donor Services Coordinator
About The Position
Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row. The Donor Services Coordinator will provide customer service support for our recurring giving programs, online store, and marketing promotions, while also helping drive results through donor engagement. We’re seeking results-oriented individuals to join our online fundraising team, responsible for making outbound calls to donors, highlighting the impact PragerU is having, and encouraging contribution upgrades. Success in this role requires strong communication skills, the ability to clearly convey the value of increased support, and efficiency in handling a high volume of calls. This position requires making a high volume of outbound calls, reaching donors consistently and efficiently to drive engagement and support donation upgrades.
Requirements
- 1-3+ years of relevant professional experience strongly preferred
- Proficiency in Google Workspace and Microsoft Excel (Docs/Sheets/Excel); Shopify experience is a plus
- Strong written communication skills (email, letters, chat) with a concise and professional tone
- Confident, professional phone presence; comfortable speaking with customers and donors regularly
- Self-starter who can work independently and collaboratively while meeting deadlines
- Excellent organizational, multitasking, problem-solving, and attention-to-detail skills
- Ability to clearly and persuasively communicate the value of donation upgrades and build donor rapport
- Resilient and persistent, with the ability to handle objections and rejection professionally
- Strong time management and follow-through, including maintaining accurate outreach records
- High integrity and professionalism, with a commitment to donor confidentiality and ethical standards
- Passion for PragerU’s mission and values
Nice To Haves
- Shopify experience is a plus
Responsibilities
- Provide EXCEPTIONAL customer service that is fast, friendly and helpful for PragerU donor merchandise membership program and the online store
- Data and database support, using Excel and Google Docs & Sheets
- Make a variety of outbound calls to PragerU supporters regarding monthly donation plans, donor information requests, and calls to discuss their current contributions and process donation upgrades.
- Effectively communicate and articulate the impact of donations, emphasizing the benefits to the donor and the organization.
- Handle Objections: Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitations.
- Provide Excellent Customer Service: Deliver exceptional customer service to donors, ensuring a positive and personalized experience throughout the interaction.
- Maintain Donor Records: Accurately record donor interactions, including notes on conversations, donation preferences, and any commitments made for future follow-up.
- Respond to donor and customer email inquiries regarding orders, billing, and technical problem notifications
- Assist with packing and shipping store orders, marketing department merchandise promotions and other donor related mailings
- Handle system inventory and inventory adjustments
- Contributing to new and effective ways to help the office and warehouse move smoother
- Process returns and product complaints
- Issue credits and adjustments customers for store orders
- Perform other assigned projects and functions as directed by management
Benefits
- This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
